Customer Service, Train Dispatch, Ticket Selling

5 months ago

Bristol, United Kingdom Great Western Railway Full time

**Salary** - £27,839 per annum

**Who are we?**

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel - relaxing, fast, efficient, friendly and fun.

**About the job?**

As an S7 you will have a multifunctional role. Collecting ticket selling equipment from Bristol Temple Meads at the start of your day, you will then travel to Nailsea & Backwell, Worle or Yatton Stations, where roster coverage is required, to provide staff coverage and ticket selling. You will ensure that the customer requirements are met and exceeded, and that station activities and platform management are completed safely and punctually. You will provide information and assistance to customers and ensure that the station environment is kept to a high standard. You will end your shift at Bristol Temple Meads to return equipment and bank takings.

**Your main responsibilities will be**:

- Providing the highest level of customer service and being dedicated to customer needs.
- Meet and greet customers at stations by being friendly, professional and efficient.
- Selling tickets using our mobile ticketing device.
- Carrying out basic maintenance and cleaning where required.
- Accurately completing all accountancy and other tasks associated with ticket selling.
- Providing information and assistance to customers.
- Ensuring the safety of customers, staff, visitors and contractors is given the highest priority.
- Maintaining a safe, pleasant, and clean station environment.

**You'll need to be**:

- Able to deliver extraordinary front line customer service
- Able to understand customer requirements and expectations
- A self-starter with a can do attitude
- Confident when decision-making
- Calm yet directive in a crisis
- Able to work to strict procedures

**As a minimum you'll need to have**:

- The ability to work as part of a team or independently
- Evidence of numerical ability
- Attention to detail
- Strong verbal and written communication skills
- An ability to multitask well

**About the location?**

Nailsea & Backwell, Yatton and Worle stations are busy commuter stations in the North Somerset area as well as having a growing leisure market. During the busy holiday periods due to its proximity to many popular tourist locations and venues will see large numbers travel from these stations. Due to collecting ticket selling equipment and banking takings, the shift will begin and end at Bristol Temple Meads station and travelling time will be included in the shift times.

**Working pattern?**

The role requires working as a General Purpose Relief (GPR) role covering gaps in the roster at Worle, Yatton and Nailsea and Backwell stations, 7 days a week on a rolling roster pattern which may include Sundays and Bank holidays. You will start your day at Bristol Temple Meads to collect equipment and then return to Bristol Temple Meads at the end of your shift.

**Additional information?**

**The Reward?**

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

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