Receptionist
5 months ago
Dream Luxury Serviced Apartments are recruiting for a receptionist to join their team in Manchester As a front of house receptionist, you will contribute to the first impression, greeting our guests and ensuring all their needs are met. You must perform the following tasks to the highest standards:
Responsible for daily running busy reception ensuring smooth arrival and departure service.
Daily banking and reconciliation duties
Commercially aware sending corporate leads to sales teams
Sales orientated, upselling additional products and services to improve the guest experience
Excellent phone manner, dealing high volume calls throughout shift
Complaints handling
Achieve positive outcomes from guest queries in a timely and efficient manner
Assist guests, as necessary
Demonstrate a high level of customer service at all times
Act in accordance with all security and emergency procedures and manage the instigation of these, as required
Attend appropriate training courses, when required, and assist with the reception team training and development efforts
Demonstrate current knowledge of products, services, pricing and policies, as well as knowledge of the local area
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Assist with Health and Safety checks
Maintain a good status awareness of all aparthotel areas
Liaise with housekeeping on a daily basis, ensuring all quest requests are met
Meeting targets on a weekly and monthly basis
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT Proficiency
Previous experience in Reception role
**Job Type**: Zero hours contract
**Salary**: £10.42 per hour
Schedule:
8 hour shift
Overtime
Weekend availability
Work Location: In person
**Job Types**: Full-time, Part-time
**Salary**: £10.42 per hour
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Salford: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
**Language**:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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