Receptionist

6 months ago


Salford, United Kingdom Dream Apartments Full time

Dream Luxury Serviced Apartments are recruiting for a receptionist to join their team in Manchester As a front of house receptionist, you will contribute to the first impression, greeting our guests and ensuring all their needs are met. You must perform the following tasks to the highest standards:
Responsible for daily running busy reception ensuring smooth arrival and departure service.

Daily banking and reconciliation duties

Commercially aware sending corporate leads to sales teams

Sales orientated, upselling additional products and services to improve the guest experience

Excellent phone manner, dealing high volume calls throughout shift

Complaints handling

Achieve positive outcomes from guest queries in a timely and efficient manner

Assist guests, as necessary

Demonstrate a high level of customer service at all times

Act in accordance with all security and emergency procedures and manage the instigation of these, as required

Attend appropriate training courses, when required, and assist with the reception team training and development efforts

Demonstrate current knowledge of products, services, pricing and policies, as well as knowledge of the local area

Act in accordance with policies and procedures when working with front of house equipment and property management systems

Assist with Health and Safety checks

Maintain a good status awareness of all aparthotel areas

Liaise with housekeeping on a daily basis, ensuring all quest requests are met

Meeting targets on a weekly and monthly basis

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Excellent grooming standards

Ability to work on your own and as part of a team

Competent level of IT Proficiency

Previous experience in Reception role

**Job Type**: Zero hours contract

**Salary**: £10.42 per hour

Schedule:
8 hour shift

Overtime

Weekend availability

Work Location: In person

**Job Types**: Full-time, Part-time

**Salary**: £10.42 per hour

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Salford: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person


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