Gp Medical Receptionist

2 weeks ago

Cannock, United Kingdom Alderwood medical Practice Full time

**We are increasing our reception workforce and have an opening for an experienced Medical Receptionist to join our team. We are ideally looking for 20-30hours but this is negotialble**

**Job Description - Receptionist**

**JOB TITLE**: Receptionist

**REPORTS TO**: Practice manager

**ACCOUNTABLE TO**: Dr Sinha and Dr Sircar

**ROLE IN PRACTICE**

To provide comprehensive clerical support for Alderwood Medical Practice and to act as focal point for patients and the Practice Team.

**MAIN DUTIES**

1. To respond to all queries and requests for assistance from patients and visitors at reception ensuring at all times that enquires from patients are efficiently and courteously handled.

2. To ensure that telephones are at all times answered promptly and politely giving your first name at all times to the caller as a point of contact.

3. To ensure that scanning, filing, record keeping and distribution of documents are undertaken efficiently and promptly.

4. To ensure that the waiting area and leaflet stands are at all times kept tidy and leaflets are re
- stocked as and when required.

5. To arrange appointments and send out recall letters for Chronic Disease (QOF) Clinics in line with requirements of the GP Contract.

6. To check and put away deliveries of stock as and when required.

7. To prepare post for posting and stamping private and confidential as and when necessary on letters, on a daily basis.

8. To file all correspondence in appropriately on a daily basis.

9. To take messages accurately and ensure that they are forwarded to the appropriate person(s) in a timely fashion.

10. To prepare acute/repeat prescriptions for GP signature, ensuring **at all times** you have taken the correct name, address and checked the date of birth of the patient if in doubt.

11. To deal with new patient registrations, ensuring the paperwork is completed correctly and inputting the necessary data onto computer.

12. To advise patients of relevant charges for private services, accept payment and issue receipts if necessary.

13. To photocopy information when required, ensuring photocopying is kept up to date **at all times**.

15. To cover duties of absent members of staff as and when required including cover during tea/lunch breaks at reception as and when required.

16. To attend practice meetings and any other staff meetings, at all times, as far as possible.

17. To undertake training sessions at PLT, IG, and any on-line training as requested by the manager, to keep skills and knowledge up-to-date.

18. Any other clerical/reception duties as deemed appropriate.

19. To be flexible in the workplace in terms of hours worked as and when the need arises.

Other duties, of a similar nature and appropriate to the Grade, may be assigned from time to time.

ALDERWOOD MEDICAL PRACTICE
Dr S Sircar/Dr A Sinha

Longford Road Cannock WS11 1QN

Telephone: 01543 571055

**HEALTH AND SAFETY RESPONSIBILITIES**

You should take note that under the Health & Safety at Work Legislation, you are required to take all reasonable steps while at work to ensure your own health and safety and the health and safety of those who may be affected by your acts or omissions at work. You are also required to co-operate fully with regard to implementation of health and safety arrangements and you should not interfere with or misuse anything provided in the interests of Health, Safety and Welfare at Work.

**SMOKING POLICY**

The Practice operates a “Smoke Free” policy and all employees must comply with this.

**EQUAL OPPORTUNITIES**

The Practice is an equal opportunities employer and the post-holder will be expected to adhere to all equal opportunities principles.

**CONFIDENTIALITY**

An employee shall not as an employee of the Practice or following the termination of his/her employment with the Practice, disclose other than to an authorised person or in the course of duty, without lawful authority, any matter or information which he/she has obtained or to which he/she has had access owing to his/her official position.

In addition, you shall be required to comply with the requirements of the Data Protection Act, in so far as the Practice is concerned. It should be noted in this connection that any unauthorised disclosure of information covered by the Act is a criminal offence.

**INFORMATION TECHNOLOGY SECURITY POLICY**

You are required to work within the remit of the Practice security policy.

**PRACTICE POLICIES/PROTOCOLS**

All employees at Alderwood Medical Practice have been issued with an Employee Handbook regarding personnel matters. This handbook should be referred to at all times and read in conjunction with the
Practice Protocols on the desktop under scanned documents.

**SAFEGUARDING CHILDREN & VULNERABLE ADULTS**

Safeguarding is everyone's responsibility and all employees are required to act in such a way that at all times safeguards the health and wellbeing of children and vulnerable adults. Familiarisation with, and adherence

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