Night Guest Relations Assistant

7 months ago


London, United Kingdom Portland Brown Full time

**Calling all night owls**

We're looking for someone who enjoys working on their own and can step up to the challenge of a job that gives you the chance to make your own decisions. You'll need to be a dedicated problem solver with exceptional customer service skills, that can handle guest emergencies and queries.

**Responsibilities**:

- Travelling to and inspecting our apartments prior to guest arrival and following check-out
- Troubleshooting minor maintenance and technology issues (e.g. light bulb replacements or Wi-Fi connectivity)
- Owning and co-ordinating the successful resolution of all 'out of hours' guest enquiries, recording details accurately on our CRM systems
- Preparing a comprehensive handover for the following days team members

**Requirements**:

- Previous experience of overnight shifts in a Customer Success or Hospitality role
- Fiercely client-centric in your approach
- Professional verbal/written communication skills
- Comfort in independent problem solving
- Thrives in a fast paced, ever-changing, and sometimes challenging environment
- Full and clean UK Driving License desirable, though not necessary

**Benefits**:

- 31 days holiday
- 5-night stays in Portlands London apartments
- Portland Birthday Perks
- Training opportunities
- Private Healthcare
- Mental health support
- Critical Illness Cover
- Annual Flu Jab & Eye-test
- Company socials
- Benefit enhancements each year you work at Portland
- Charity match fund



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