Customer Services Consultant, City of Oxford

3 weeks ago

Oxford, United Kingdom Post Office Full time

**Summary**

**Salary**: Starting salary £14,148.08 rising to £17,327.07 after 12 months

**Grade**: CSC

**Hours**: 25 per week - Will include some Saturday attendance and opportunities to work additional hours.

**Contract Details**: Permanent

**Location**: City of Oxford Branch

**Reporting to**: Branch Manager

**Division**: Retail

**Closing Date**: 03 February 2023

At Post Office, we aspire to be at the very heart of customers’ choice by becoming the most trusted provider of essential services to every person in the land.

Working as part of our busy team, building a great rapport with customers will come naturally to you as you work in all areas of the Post Office, including the Counter, Postshop, Travel Area and Meet & Greet.

You will need the ability to communicate easily and effectively with customers and match our products to their needs. A genuine enthusiasm for delivering exceptional customer service, while driving sales of our innovative products and services is essential.

**The Purpose of the Role**

Working in one of our Directly Managed Branches (DMBs), the purpose of this role is to Wow our customers by offering a consistent level of customer service, introducing them to our fantastic range of services and financial products that meet their needs.

**Principal Accountabilities**
- Giving every one of our customers outstanding customer experience, so that they can always be "Wowed".
- Greeting and building a strong rapport with our customers, highlighting the benefits of our products and services.
- Generate high quality sales opportunities by generating customer referrals and appointments as appropriate.
- Working as an integral part of a team, being flexible and adapting the way that you work, understanding how you contribute towards the overall financial success of the branch.
- Processing our wide range of transactions and balancing both monies and stock with a high degree of accuracy and compliance to our branch standards.
- Provide advice to customers to ensure that they select the right product that meets the needs of the customer, e.g. Mails, Travel Money etc.
- Responsible for ensuring compliance with any specific legislative, regulatory, or contractual requirements.

**Qualifications, Experience & Skills**

Knowledge
- In the role you will need to demonstrate an excellent knowledge across our whole range of products and keep yourself updated with any product changes, including those offered by our competitors.
- You understand what outstanding customer service looks, feels and sounds like; this is an important foundation to your knowledge base.

Customer Service
- You demonstrate passion and enthusiasm to Wow your customers and be able to hold friendly, informed conversations about our products and services, keeping up the engagement even when things get busy.

**Skills**:

- Your personality and qualities are what we value the most at Post Office.
- We need our people to embody our key values of care, challenge, and commit. We want our people to be passionate about our products and to be friendly and warm in their conversations with our customers.
- You will need to be a great team player who understands and respects everybody’s contribution to our success and is able to proactively help and support fellow team members, sharing your knowledge and ideas.

**About Post Office**

The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously.We’re the UK’s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide - more than all of the UK’s banks and building societies put together.

We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That’s why we have a range of over 170 products and services, from personal financial services like banking, insurance, paymentsand travel money, to telecoms and, of course, mails. And we’re improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we. We're here, in person, for the people who rely on us.

**Our Ways of Working** underpin everything we do, they are the "How" of our business strategy. They differentiate our business and aim to inspire great behaviours and align our colleagues around specific actions in order to be the organisationwe want to be, and achieve our business goals.

By living the Ways of Working each day, you will help make that vision a reality and enable our cultural transformation. In short**:Working in partnership**, as **one team**, we **deliver**amazing results

**The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria forthe job.

  • Customer Services Officer

    2 days ago

    Oxford, United Kingdom Oxford City Council Full time

    Job descriptionThis is an exciting opportunity to join the City Council at entry level on a career grading scheme. You will start on a salary of £24, with further opportunities for progression through the career grades when a vacancy becomes available.Oxford City Council’s Contact Centre has a proud history of providing excellent customer service to its...

  • Customer Services Officer

    1 month ago

    Oxford, United Kingdom Oxford City Council Full time

    Job reference 002318 Date posted 11/07/2023 Application closing date 23/07/2023 Location Oxford - Town Hall/Work from home (Hybrid) Salary G3: £22,970 to £23,575 per annum - (pro rata for part time) Package 28 days holiday plus public holidays, local government pension scheme, subsidised leisure membership, flex scheme (where appropriate),...

  • Customer Services Officer

    6 days ago

    Oxford, United Kingdom Oxford City Council Full time

    Job reference 002490 Date posted 16/05/2024 Application closing date 30/05/2024 Location Oxford - Town Hall/Work from home (Hybrid) Salary G3: £24,463 per annum - (pro rata for part time) Package 28 days holiday plus public holidays, local government pension scheme, subsidised leisure membership, flex scheme (where appropriate), employer benefits...

  • Customer Services Officer

    4 weeks ago

    Oxford, United Kingdom Oxford City Council Full time

    Job reference 002463 Date posted 26/03/2024 Application closing date 14/04/2024 Location Oxford - Town Hall/Work from home (Hybrid) Salary G3: £24,463 per annum - (pro rata for part time) Package 28 days holiday plus public holidays, local government pension scheme, subsidised leisure membership, flex scheme (where appropriate), employer benefits...

  • Customer Service Officer

    1 month ago

    Oxford, United Kingdom Oxford City Council Full time

    Job reference 002230 Date posted 24/02/2023 Application closing date 06/03/2023 Location Oxford - Town Hall/Work from home (Hybrid) Salary Package 28 days holiday plus public holidays, local government pension scheme, subsidised leisure membership, flex scheme (where appropriate), employer benefits scheme. Please Note: All vacancies close at...

  • Opportunity Oxford Assistant

    4 weeks ago

    Oxford, United Kingdom University of Oxford TSS Full time

    Location: - Oxford City Centre- Category: - Administration- Vacancy Type: - Full-time (temporary)- Pay rate: - £15.60 per hour + holiday pay- Web advert**Vacancy ID**:15927 Are you ready for an exciting and impactful opportunity? We are currently seeking a Temporary Opportunity Oxford Assistant to join a prestigious Oxford University Department. The...

  • Customer Service Assistant

    1 month ago

    Oxford, United Kingdom University of Oxford Full time

    Hourly rate: £11.95 - £13.24 per hour Oxford University Sport is situated at the iconic sports ground where the world record four-minute mile was first broken. We currently have opportunities for part-time Customer Service Assistants to join our friendly team. **What We Offer** We are a key part of the University of Oxford and as employer, genuinely...

  • Oxford Cancer Operations Manager

    1 week ago

    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    About the roleWe have an exciting opportunity for a Operations Manager to join Oxford Cancer, a city-wide research initiative and partnership between Oxford University, Oxford University Hospitals NHS Trust, Thames Valley Cancer Alliance and the Oxfordshire Clinical Commissioning Group. We seek to harness Oxford's world-leading cancer research from our...

  • Internal Recruitment Consultant

    1 month ago

    Oxford, United Kingdom University of Oxford TSS Full time

    Location: - Oxford City Centre- Category: - HR/Recruitment- Web advertDo you have previous recruitment experience? Looking to move away from sales calls? Have you considered an Internal Recruitment role? Look no further! The Temporary Staffing Service (TSS) at the University of Oxford is seeking a self-motivated individual to play a pivotal role in meeting...

  • Oxford Cancer Operations Manager

    2 weeks ago

    Oxford, United Kingdom University of Oxford Full time

    Department of Oncology, Oxford Cancer, New Richards Building, Headington, Oxford OX3 7LA About the role We have an exciting opportunity for a Operations Manager to join Oxford Cancer, a city-wide research initiative and partnership between Oxford University, Oxford University Hospitals NHS Trust, Thames Valley Cancer Alliance and the Oxfordshire Clinical...

  • Principal Planner

    1 month ago

    Oxford, United Kingdom Oxford City Council Full time

    Job reference 002228 Date posted 23/02/2023 Application closing date 16/03/2023 Location Oxford - Town Hall/Work from home (Hybrid) Salary G8: £41,510 to £42,512 per annum - (pro rata for part time) Package 28 days holiday plus public holidays, local government pension scheme, subsidised leisure membership, flex scheme (where appropriate),...

  • Oxford Cancer Operations Manager

    1 week ago

    Oxford, United Kingdom University of Oxford Full time

    About the role We have an exciting opportunity for a Operations Manager to join Oxford Cancer, a city-wide research initiative and partnership between Oxford University, Oxford University Hospitals NHS Trust, Thames Valley Cancer Alliance and the Oxfordshire Clinical Commissioning Group. We seek to harness Oxford’s world-leading cancer research from our...

  • Museum Retail Assistant

    1 day ago

    Oxford, United Kingdom Oxford City Council Full time

    Job descriptionThis is an exciting opportunity for an experienced and highly motivated person to join the museum team at the beautiful Grade II* Victorian Oxford Town Hall. The Museum of Oxford is the only museum dedicated to telling the story of the city of Oxford and its people.We are looking for Museum Retail Assistant to work primarily in the museum...

  • Museum Events

    4 weeks ago

    Oxford, United Kingdom Oxford City Council Full time

    Job reference 002251 Date posted 29/03/2023 Application closing date 19/04/2023 Location Oxford - Town Hall/Work from home (Hybrid) Salary G4: £24,395 to £25,138 per annum - (pro rata for part time) Package 28 days holiday plus public holidays, local government pension scheme, subsidised leisure membership, flex scheme (where appropriate),...

  • Homelessness Prevention Prs Sustainment Officer

    1 month ago

    Oxford, United Kingdom Oxford City Council Full time

    Job reference 002382 Date posted 03/11/2023 Application closing date 26/11/2023 Location Oxford/Hybrid Salary G7: £37,923 to £39,102 per annum (pro rata for part time) Package 28 days holiday, local government pension scheme, subsidised leisure membership, flex scheme (where appropriate), employer benefits scheme. Contractual...

  • Prs Procurement and Placement Team Leader

    3 days ago

    Oxford, United Kingdom Oxford City Council Full time

    Job reference 002388 Date posted 06/11/2023 Application closing date 20/11/2023 Location Oxford/Hybrid Salary G8: £43,060 to £44,088 per annum - (pro rata for part time) Package 28 days holiday plus public holidays, local government pension scheme, subsidised leisure membership, flex scheme (where appropriate), employer benefits scheme. Please...

  • Receptionist - Part Time - 2 Positions

    1 month ago

    Oxford, United Kingdom Oxford City Council Full time

    Job reference 002219 Date posted 22/02/2023 Application closing date 15/03/2023 Location Oxford - Town Hall Salary G4: £23,800 to £24,525 per annum - (pro rata for part time) Package 28 days holiday plus public holidays, local government pension scheme, subsidised leisure membership, flex scheme (where appropriate), employer benefits scheme....

  • Social Prescriber

    6 days ago

    Oxford, United Kingdom Oxford Health NHS Trust Full time

    The Oxford NDC CAMHS Service covers a diverse catchment area, that is both rural and urban. Our main office sits on the Slade site in Oxford, which is conveniently situated 1 mile from the A34 and 5 miles from the M40. Oxfordshire is a wonderful place to live, whether you are looking for outdoor adventures that could include walking along the River Thames...

  • Oxford Cancer Operations Manager

    4 days ago

    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    About the role We have an exciting opportunity for a Operations Manager to join Oxford Cancer, a city-wide research initiative and partnership between Oxford University, Oxford University Hospitals NHS Trust, Thames Valley Cancer Alliance and the Oxfordshire Clinical Commissioning Group. We seek to harness Oxford’s world-leading cancer research from our...

  • Building Control Surveyor

    2 days ago

    Oxford, United Kingdom Oxford City Council Full time

    Job descriptionWhy Oxford City Council? The answer is simple – because you want a building and construction role in a world class city, where you will make a difference. A difference, not only to the community you serve but also to your personal development. And, you get to work on a diverse range of build projects that include large scale developments and...