Service Centre Operator
3 months ago
**Job Brief**
**Specific Responsibilities**
- Investigate and resolve customer issues
- Work closely with multiple teams internally/externally to triage requests correctly and efficiently
- Work with third parties (e.g. network providers/IT teams) to resolve queries and fulfil requests
- Monitor work streams to ensure all requests are actioned in a timely manner
- Liaise with customers to resolve network & hardware related issues
- Updating internal/customer ticketing systems and ensuring asset databases are updated
- Liaise with customers to retrieve IT equipment
- Identify and escalate priority issues
- Manage and resolve customer complaints
**Experience and skills**
- Some knowledge or passion of the telecoms industry would be beneficial but not required
- Good data entry and typing skills
- Effective communication skills (written and telephone)
- Customer service orientation is sought after, empathy with customers.
- Able to work independently within a team setting
- Organisational skills
- Attention to detail
- Adaptability
- Ability to work in a fast-paced environment
- Calm under pressure
**Schedule**
Monday - Friday, 37.5 hours per week
**Holiday**
24 days per annum + bank holidays, rising to 29 days with service
Additional half day's annual leave each month
**Location of Work**
Due to the location of our offices you must hold a full UK driving license
**Salary**: £24,000.00 per year
**Benefits**:
- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- On-site parking
- Private medical insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Licence/Certification:
- driving license, or are you able to reliably commute? (required)
Work Location: In person
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