Service Centre Operator

3 months ago


Tamworth, United Kingdom Nuvoli Limited Full time

**Job Brief**

**Specific Responsibilities**
- Investigate and resolve customer issues
- Work closely with multiple teams internally/externally to triage requests correctly and efficiently
- Work with third parties (e.g. network providers/IT teams) to resolve queries and fulfil requests
- Monitor work streams to ensure all requests are actioned in a timely manner
- Liaise with customers to resolve network & hardware related issues
- Updating internal/customer ticketing systems and ensuring asset databases are updated
- Liaise with customers to retrieve IT equipment
- Identify and escalate priority issues
- Manage and resolve customer complaints

**Experience and skills**
- Some knowledge or passion of the telecoms industry would be beneficial but not required
- Good data entry and typing skills
- Effective communication skills (written and telephone)
- Customer service orientation is sought after, empathy with customers.
- Able to work independently within a team setting
- Organisational skills
- Attention to detail
- Adaptability
- Ability to work in a fast-paced environment
- Calm under pressure

**Schedule**
Monday - Friday, 37.5 hours per week

**Holiday**
24 days per annum + bank holidays, rising to 29 days with service
Additional half day's annual leave each month

**Location of Work**
Due to the location of our offices you must hold a full UK driving license

**Salary**: £24,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Licence/Certification:

- driving license, or are you able to reliably commute? (required)

Work Location: In person


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