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Order to Cash Team Leader

4 months ago

Edinburgh, United Kingdom Menzies Distribution Full time

**OTC TEAM LEADER**
(Order to Cash Team Leader - closing date 03/07/2023)

Menzies Distribution are looking for an Order To Cash Team Leader to join our team in Edinburgh Park. You’ll be working on behalf of Menzies Distribution Limited and its customers. The team is responsible for processing, authorising and opening new customer accounts, processing customer billings, posting cash to the General Ledger and liaising with customers regarding outstanding debts. Providing a first class service with our team in Edinburgh Park, this role is based on a basic 36.25 hour week working Monday to Friday 09:00 - 17:00.

OTC TEAM LEADER DUTIES:

- Manage the Major Accounts and Risk Credit Control team to deliver a high standard of service
- Managing the allocation of work, planning, motivating, coaching, absence, return to work interviews, referrals to HR for Occupational Health referrals, lateness, conduct and capability. Assist in discipline and grievance investigations and hearings
- Set objectives, defining and agreeing Key Performance Indicators (KPI’s), timelines, Performance Goals for the OTC Administration Team and input to online Performance Review System
- Assessing and reviewing/measuring performance against KPI’s and Performance Goals by regular 1:1 meetings, update online Performance Review System, identifying training needs and support required
- Provide training to Team to increase their knowledge and efficiency or organising relevant authorised training from internal/external sources
- Ensure effective business relationships are maintained and translate into required level of service and best practice obtained
- Understand the company processes and workflows for Major Accounts, responsibility for all aspects of the process
- Ensure the highest standards of quality, accuracy and integrity for input into the systems are always attained
- Proactively seek and develop new ideas within the team and the wider company to benefit the business and adopt and develop policies and procedures
- Support other commercial teams with project work where necessary, ensuring deadlines are achieved
- Establish and sustain working relationships, specifically with buying, finance and retail teams and maintain strong communication throughout all processes
- Understand the significance, the use of the data in other departments/branches and its influence

OTC TEAM LEADER REQUIREMENTS:

- Strong attention to detail, and the ability to adapt to the changing requirements of business customers and stakeholders
- Excellent customer service skills and telephone manner
- Excellent organisational & time management skills
- Ability to work well under pressure
- Hardworking, positive and a flexible attitude to work
- Experience of MS Word/Excel is essential
- Previous knowledge of SAP would be advantageous but not critical

BENEFITS:

- 31 Days Annual Leave (Pro-Rota)
- Pension Scheme
- Life Cover
- Cycle to Work Scheme
- Eye Care
- Free On-Site Parking
- Onsite Canteen

A bit about us:
At Menzies Distribution, we have been delivering across the UK since 1833. Today, we are Logistic UK’s most innovative business of the year, with a strong focus on the future, sustainability, and innovation - we keep moving forwards.