Customer Onboarding Consultant

7 days ago

Loughborough, United Kingdom The Access Group Full time

Onboarding Consultant (Centre of Excellence)
Background
The focus of the role is to provide an excellent customer experience from the point of order and through the life time of their relationship with Access. This includes setting up, training and launching customers with their new software as well as deliveringadditional consultancy and services to help existing customers. This team is measured on customer satisfaction, utilisation, management of projects & timelines and contributing to team development/performance improvement.
Roles and Responsibilities
The job will consist of a few main areas:
Onboarding new customers as per the standard remote methodologies we utilise, FlightPath.
Managing project backlog to successful conclusions
Managing the relationship with customers
Taking responsibility of own product knowledge development to support your ability to Onboard
Production of high quality collateral including video tutorials and training documentation
Continual improvement of processes to ensure our service develops on an ongoing basis
The Job - Overview
You will be setting up and configuring new accounts, importing data and training administrators to use the system to ensure that they are getting the most out of the system. The size of projects and sectors vary substantially but the requirement to deliveran excellent customer experience underpins everything we do. You will work with the team to ensure a successful delivery through the lifetime of the onboarding.
Performance will be measured on project delivery, customer satisfaction and utilisation of your time. You will be dealing with various products, projects and customers at any one time so you will need to be able to manage a number of tasks simultaneously.
An excellent phone manner, tenacious attitude and good problem solving skills are required to ensure that we are always delivering the best customer experience. Members of this team are able to take initiative, be proactive and own and manage tasks throughto completion. We have strong relationships with the product, accounting, support, marketing, sales and development teams who we work with on a daily basis so this is a great place to deepen your understanding of a fast growing SaaS business. The ability tocommunicate well, build relationships and work as part of a broader, very busy team is essential. A drive to ensure each customer receives an excellent service and the ability to deliver intuitive and engaging training sessions over the web are also vital.
This is an evolving role. There will be a focus on continuous improvement of the FlightPath process. We will constantly strive to empower our customers to self-serve through the use of user-friendly, structured documentation and videos, without compromisingthe customer journey. A dynamic approach will be required to question where these efficiencies can be found and then implement changes to the set up process where applicable.
Skill Requirements - Essential
A passion for delivering high quality customer service
Analytical and problem solving skills
A drive to continually improve processes and systems
Excellent telephone manner
The ability to plan, prioritise and work on several projects at once
The ability to work autonomously and as part of a team with effective communication skills, actual and virtual
Ability to manage your own time and ensure project administration tasks are kept up to date at all times
Skill Requirements - Desirable
Experience in a customer facing environment
An understanding of relational databases and web technologies
Data manipulation and importing
Knowledge of Access and its products
The Benefits
Working in a fast paced, growing organisation with dynamic people who want to succeed
Performance based bonus
Dedicated and protected continuous professional development time
Benefits, medical, great social scene, good holiday package
Based in Loughborough but client visits could be a requirement across the UK from time to time
Other
To work in accordance with the company's policies and procedures
Any ad-hoc duties
We reserve the right to amend and vary these duties in line with business requirements

  • Customer Onboarder Payments Software

    7 days ago

    Loughborough, United Kingdom The Access Group Full time

    ** Please note this role can be based remotely and is an initial 12 month FTC with potential to be made perm** Join the Access Family and see how we make software ideas become a reality! Our core value of Love work, Love life' has been central to our success and so we're looking for people to join us who share our passion for making things better every day,...

  • Customer Service Apprentice

    5 days ago

    Loughborough, United Kingdom Impact Futures Training Ltd Full time

    Impact Futures are recruiting Customer Service Apprentices on behalf of The Access Group. Join the Access family and see how we make software ideas become a reality! Our core value of 'Love work, Love life' has been central to our success, and so we're looking for people to join us who share our passion for making things better every day, to help us become...

  • Polish Speaking Customer Sales Consultant

    6 days ago

    Loughborough, United Kingdom Calibre Candidates Full time

    **Overview** **‍**We have an exciting opportunity for a Polish speaking Customer Sales Consultant to join a well-established commercial company based in Loughborough. This is a great customer liaison and sales role working in a friendly, fast paced team environment. Working towards office and team targets, with individual KPIs to achieve. Excellent future...

  • Customer Success Marketing Executive

    7 days ago

    Loughborough, United Kingdom The Access Group Full time

    ** This role is remote and can be based anywhere in the US** Customer Marketing Executive Join the Access Family and see how we make software ideas become a reality! Our core value of Love work, Love life' has been central to our success and so we're looking for people to join us who share our passion for making things better every day, to help us become a...

  • Technical Learning Consultant

    2 days ago

    Loughborough, United Kingdom The Access Group Full time

    **Senior Learning Systems (LMS) Consultant** **Remote working** **Join the Access Family and see how we make software ideas become a reality!** **Our core value of **Love work, Love life' has been central to our success and so we're looking for people to join us who share our passion for making things better every day.** We love software and how technology...

  • Consultant

    3 days ago

    Loughborough, United Kingdom The Access Group Full time

    **Consultant** **Remote working** **Join the Access Family and see how we make software ideas become a reality!** **Our core value of **Love work, Love life' has been central to our success and so we're looking for people to join us who share our passion for making things better every day.** **Are you ready for the challenge?** **What are we all about?** At...

  • Property Sales Consultant

    3 weeks ago

    Loughborough, Leicestershire, United Kingdom Leaders Romans Group Full time

    Job Opportunity: Senior Lettings ConsultantWe are seeking a skilled and ambitious individual to join our team as a Senior Lettings Consultant. This role offers the chance to grow professionally, working closely with clients to achieve exceptional results.Key Responsibilities:Identify new business opportunities and register new applicantsArrange property...

  • Lettings Consultant

    1 week ago

    Loughborough, Leicestershire, United Kingdom Ritz Recruitment Limited Full time

    We are looking for a talented Lettings Consultant to join our team at Ritz Recruitment Limited.Job Summary:We are seeking an experienced and motivated individual to work with us as a Lettings Consultant. This is an exciting opportunity to join a growing student lettings company with nationwide offices.About the Role:As a Lettings Consultant, you will be...

  • Customer Success Manager

    7 days ago

    Loughborough, United Kingdom The Access Group Full time

    **Please note this role is remote and can be based anywhere in the UK** **Customer Success Manager** **Join the Access Family and see how we make software ideas become a reality!** **Our core value of **Love work, Love life' has been central to our success and so we're looking for people to join us who share our passion for making things better every day, to...

  • Housing Consultant Specialist

    1 week ago

    Loughborough, Leicestershire, United Kingdom Ritz Recruitment Limited Full time

    Housing Consultant SpecialistRitz Recruitment Limited seeks an experienced Housing Consultant Specialist to manage lettings operations and deliver exceptional customer service to landlords, tenants, and contractors.The successful candidate will have 6-12 months experience in lettings, excellent organisational skills, and strong communication abilities.About...

  • Sales Consultant

    7 months ago

    Loughborough, United Kingdom InXpress Loughborough Full time

    We are a growing business of a multi-national company focusing on helping Small/Medium Businesses navigate the complex world of multi-modal shipping. We are seeking a self-motivated Sales Consultant to develop and implement growth opportunities in existing and new markets. **Hours**: - Monday - Friday (9am - 5pm) **Responsibilities**: - Conducting whole...

  • Lettings Consultant

    4 weeks ago

    Loughborough, United Kingdom CV-Library Full time

    VS/7455 Lettings Consultant Loughborough Salary: £23800 - £25000 Plus Commission Hours: 9am – 5.30pm Mon – Fri and every other Saturday 10am – 3pm My client is an ever-growing student lettings company with nationwide offices. Their vision is to provide industry-leading accommodation experiences for their students and...

  • Lettings Consultant

    4 weeks ago

    Loughborough, United Kingdom CV-Library Full time

    VS/7455 Lettings Consultant Loughborough Salary: £23800 - £25000 Plus Commission Hours: 9am – 5.30pm Mon – Fri and every other Saturday 10am – 3pm My client is an ever-growing student lettings company with nationwide offices. Their vision is to provide industry-leading accommodation experiences for their students and...

  • Customer Service Representative

    1 month ago

    Loughborough, Leicestershire, United Kingdom Leaders Romans Group Full time

    Job Description: We are seeking a highly skilled Trainee Lettings Consultant to join our team in Loughborough. As a key member of our property group, you will be responsible for delivering exceptional customer service and building strong relationships internally and externally. Key responsibilities include booking and carrying out property viewings,...

  • Infrastructure and Strategy Consultant and

    7 months ago

    Loughborough, United Kingdom Cenex Full time

    Would you like to be part of solving one of the biggest environmental challenges on the planet? If so, now is the time for you to join the Infrastructure team within our Policy, Strategy and Implementation department at Cenex. **The Role** We are currently recruiting for Infrastructure Strategy Consultants and Assistant Consultants to join our...

  • Lettings Consultant

    1 month ago

    Loughborough, United Kingdom Office Angels Full time

    We are seeking a Lettings Consultant to join our clients Lettings team based in Loughborough. The ideal candidate will be dedicated to providing exceptional customer service and passionate about creating a first-class experience for all our clients. As a Lettings Consultant, you will manage all aspects of lettings before a tenancy begins. Why Join Us: Be...

  • Lettings Consultant

    1 month ago

    Loughborough, United Kingdom CV-Library Full time

    We are seeking a Lettings Consultant to join our clients Lettings team based in Loughborough. The ideal candidate will be dedicated to providing exceptional customer service and passionate about creating a first-class experience for all our clients. As a Lettings Consultant, you will manage all aspects of lettings before a tenancy begins. Why Join Us: Be...

  • Lettings Consultant

    7 days ago

    Loughborough, United Kingdom Office Angels Full time

    We are seeking a Lettings Consultant to join our clients Lettings team based in Loughborough. The ideal candidate will be dedicated to providing exceptional customer service and passionate about creating a first-class experience for all our clients. As a Lettings Consultant, you will manage all aspects of lettings before a tenancy begins. Why Join Us: Be...

  • Customer Success/pre-sales Consultant

    15 hours ago

    Loughborough, United Kingdom The Access Group Full time

    **Customer Success/Presales Consultant - Not for Profit & Education** **_**This is a remote role based in the UK with a requirement to be in the Loughborough Office 2 days a month**_** Join the Access Family and see how we make software ideas become a reality! Our core value of Love Work, Love Life, Be You' has been central to our success and so we're...

  • Application Consultant

    5 days ago

    Loughborough, United Kingdom The Access Group Full time

    **Application Consultant** **_**This role can be based anywhere in the UK**_** Join the Access Family and see how we make software ideas become a reality! Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to...