Customer Success Marketing Executive

4 days ago

Loughborough, United Kingdom The Access Group Full time

** This role is remote and can be based anywhere in the US**
Customer Marketing Executive
Join the Access Family and see how we make software ideas become a reality
Our core value of Love work, Love life' has been central to our success and so we're looking for people to join us who share our passion for making things better every day, to help us become a UK top 10 Software company driven through adoption of the AccessWorkspace platform.
Are you ready for the challenge?
What are we all about?
At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more.
We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 10,000 organisations rely on Access software to help their organisation thrive.
What is the Role?
If delighting customers is one of your big passions and you have a marketing led mind, why not take this fantastic opportunity to join the Digital Customer Success team in the role of Customer Marketing Executive. Working with the Customer Communications Manageryou will help execute customer focused campaigns designed to either; aid product adoption, smooth the onboarding process or improve the overall customer experience at Access in some way.
Ideally with customer facing experience and a marketing or communications background, this role is not your average position and will require someone who will thrive in a fast-paced, diverse, challenging and unpredictable project-based position.
About you:
The focus of the role will be to execute the marketing communications plans devised across multiple product sets in the Access product portfolio. This will involve liaison with divisions to understand personas, nuances of communication preferences, styles,frequencies etc and build marketo based programmes to deliver on the plans, on time and with a customer first frame of mind.
Working closely with the digital CSMs you will be able to find the balance between instilling interest and desire within the customer base and directing them towards specific behaviours and actions.
The role would require someone with a good understanding of the variety of persona's at Access, appreciate the importance of end-to-end customer experience and be agile to adapt communications to relevant target audiences.
With a focus on results and putting the customer first, the right individual for this role will be tenacious, willing to learn, a solid team player and be a natural relationship builder. A background in marketing would be ideal and the ability to pick up softwareand process is critical. A natural problem solver you won't always look for the easy solution but the one that provides the most overall benefit to both the company and customer.
Day-to-day, you will:

- Co-ordinate with the customer communications manager to help execute adoption campaigns
- Liaise with the digital customer success managers to build supporting content
- Liaising with the data teams and divisions regarding data requirements
- Crafting templates for the wider CSM team to use
- Generating new campaign ideas to drive customer satisfaction and adoption
- Reporting on campaign success, outcomes and learning
As a well-rounded Customer Marketing Exec, your skills and experiences likely include:

- Experience with marketing-based software, preferably with Marketo
- Experience with customer success, onboarding, adoption or retention campaigns
- Marketing qualification or at least 2 years' experience in a marketing role.
- Customer first mentality
- Experience working with customer and persona data
- Good understanding of Access software and customer benefits
- Precise attention to detail
- Keen problem solving and can-do attitude
- Ability to liaise with internal stakeholders confidently and concisely
- Able to adapt quickly and reorganise campaign schedules effectively whilst communicating changes to all relevant stakeholders
- Natural ability to join the dots' and put yourself in the customers position.
Notes for Applicants
This is not your average marketing role' There are several fast-paced projects which you would be involved with which involve multiple stakeholders, changes and are distributed across all divisions in Access. Supporting with the communications in projectssuch as the Autoattach journeys can be challenging, but it is a fulfilling and exciting major initiative to be a part of. The projects can often be quite hectic but if you are looking for something a little bit different in your working life then this rolecould be a great move for you to take.
What does Access offer you?

  • Customer Success Executive

    6 days ago

    Loughborough, United Kingdom NeoTimber Full time

    **NeoTimber® Customer Sales Assistant** Are you passionate about delivering excellent customer service? Do you consistently pay meticulous attention to detail? Do you relish the challenge of being a key part of a growing business? If so, a role as a customer sales assistant at NeoTimber**®** may be your perfect opportunity. **About NeoTimber**®** A...

  • Customer Success Executive

    4 days ago

    Loughborough, United Kingdom NeoTimber Full time

    **NeoTimber® Customer Sales Assistant** Are you passionate about delivering excellent customer service? Do you consistently pay meticulous attention to detail? Do you relish the challenge of being a key part of a growing business? If so, a role as a customer sales assistant at NeoTimber**®** may be your perfect opportunity. **About NeoTimber**®** A...

  • Marketing Executive

    9 hours ago

    Loughborough, United Kingdom The Access Group Full time

    Marketing Executive Join the Access Family and see how we make software ideas become a reality! Our core value of Love work, Love life' has been central to our success and so we're looking for people to join us who share our passion for making things better every day, to help us become a UK top 10 Software company. Are you ready for the challenge? What are...

  • SEO Executive

    7 months ago

    Loughborough, United Kingdom Altitude Marketing Full time

    Are you passionate about all things SEO? Do you have a knack for optimising websites to reach the top of search engine rankings? Altitude Marketing is looking for an SEO Executive to join our dynamic team and help us take our clients' online presence to the next level! **Role Overview**: As an SEO Executive, you will play a pivotal role in driving organic...

  • Marketing Executive

    7 months ago

    Loughborough, United Kingdom Polypipe Civils Full time

    Polypipe Civils & Green Urbanisation design, develop and manufacture thermoplastic piping systems for civils and infrastructure projects with the industry’s widest choice of water management, surface water drainage, sewer and cable protection systems. **The role**: Primary focus will be to ensure the Department’s plans and campaigns are delivered...

  • Digital Customer Success Manager

    6 days ago

    Loughborough, United Kingdom The Access Group Full time

    **Digital Customer Success Manager** **_**Please note this role is remote and can be based anywhere in the UK**_** **Join the Access Family and see how we make software ideas become a reality!** Our core value of Love work, Love life' has been central to our success and so we're looking for people to join us who share our passion for making things better...

  • Client Success Executive

    6 days ago

    Loughborough, United Kingdom Macildowie Recruitment and Retention Full time

    Macildowie are working within an established Agency based in Loughborough who are looking to recruit a Client Success Executive. Working with a wide range of clients across multiple sectors no two days or projects are the same. Our team is made up of talentedindividuals who are passionate about delivering results-driven marketing campaigns to a variety of...

  • Customer Success Manager

    4 days ago

    Loughborough, United Kingdom The Access Group Full time

    **Join the Charity Websites team at Access and make a meaningful impact with our NFP clients.** We're looking for people to join us who share our passion for helping charities achieve more through their websites. You'll also want to make our bespoke platform even better for charities by identifying what clients need, in a small, close-knit team at a...

  • Customer Success Executive

    6 days ago

    Loughborough, United Kingdom The Access Group Full time

    **_ Please note this role can be homebased anywhere in the UK _** **Customer Success Manager** Join the Access Family and see how we make software ideas become a reality! Our core value of Love work, Love life' has been central to our success and so we're looking for people to join us who share our passion for making things better every day, to help us...

  • Customer Success Manager

    4 days ago

    Loughborough, United Kingdom The Access Group Full time

    **Please note this role is remote and can be based anywhere in the UK** **Customer Success Manager** **Join the Access Family and see how we make software ideas become a reality!** **Our core value of **Love work, Love life' has been central to our success and so we're looking for people to join us who share our passion for making things better every day, to...

  • Head of Customer Success ERP Software

    4 days ago

    Loughborough, United Kingdom The Access Group Full time

    ** This role will be based remotely anywhere in the UK** We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 10,000 organisations rely on Access software to help their organisation thrive. At Access we believe in #CustomersForLife, our goal is to...

  • Customer Success Manager

    4 days ago

    Loughborough, United Kingdom The Access Group Full time

    ** Please note this role can be homebased anywhere in the UK** Customer Success Manager Join the Access Family and see how we make software ideas become a reality! Our core value of Love work, Love life' has been central to our success and so we're looking for people to join us who share our passion for making things better every day, to help us achieve 2...

  • Customer Success Manager

    1 week ago

    Loughborough, United Kingdom The Access Group Full time

    **_** Please note this role can be based anywhere in the UK **_** **Digital Customer Success Manager** Join the Access Family and see how we make software ideas become a reality! Our core value of Love work, Love life' has been central to our success and so we're looking for people to join us who share our passion for making things better every day, to help...

  • Digital Marketing Executive

    1 month ago

    Loughborough, United Kingdom CV-Library Full time

    Digital Marketing Executive Loughborough £28,000 - £35,000 DOE Are you passionate about digital and looking for a dynamic role in a rapidly growing business? We are seeking a Digital Merchandising Executive to join our client's team and play a key role in driving the success of their digital presence. Description of the role: Manage...

  • Head of Product Marketing

    4 days ago

    Loughborough, United Kingdom The Access Group Full time

    **Job Title: Head of Product Marketing** **Reporting to: Group Director of Product Marketing** **Overview** The Head of Product Marketing will lead the identification and execution of key product and marketing initiatives that will grow one of the Access business units. You will craft compelling messaging and positioning for our strategic products and launch...

  • Customer Success Manager ERP

    4 days ago

    Loughborough, United Kingdom The Access Group Full time

    **Premier Customer Success Manager - ERP Division (CRM)** **Join the Access Family and see how we make software ideas become a reality!** **Our core value of **Love work, Love life' has been central to our success and so we're looking for people to join us who share our passion for making things better every day, to help us become a UK top 10 Software...

  • Customer Success Manager ERP

    4 days ago

    Loughborough, United Kingdom The Access Group Full time

    **Premier Customer Success Manager - ERP Division** **Join the Access Family and see how we make software ideas become a reality!** **Our core value of **Love work, Love life' has been central to our success and so we're looking for people to join us who share our passion for making things better every day, to help us become a UK top 10 Software...

  • Marketing Strategy Specialist

    5 days ago

    Loughborough, Leicestershire, United Kingdom The Access Group Full time

    We are seeking a skilled Marketing Strategy Specialist to join our team at The Access Group. This is an exciting opportunity for someone with experience in marketing and commercial propositions. As a Marketing Strategy Specialist, you will play a key role in developing and implementing marketing strategies that drive business growth.Job Description:The...

  • Customer Success Manager

    2 days ago

    Loughborough, United Kingdom ASC Connections Ltd Full time

    A fast growing, innovative software company based in the Loughborough area is seeking highly professional Customer Success Managers. You will be an integral part of the Customer Success Team, responsible for building and developing long-term partnershipswith your client base. You will be responsible for; - Establishing yourself as a trusted advisor, working...

  • Digital Marketing Strategist

    5 days ago

    Loughborough, Leicestershire, United Kingdom oilandgas Full time

    We're looking for a highly skilled Digital Marketing Strategist to join our team at Access. This is an exciting opportunity to drive business growth through effective demand generation and customer marketing initiatives.About the Role:This role will involve leading the creation, management, and execution of important marketing initiatives within our Payments...