Food & Beverage Assistant - Lounge

1 week ago

East Grinstead, United Kingdom Ashdown Park Full time

**Job Ref**:ELI2596

**Branch**:Ashdown Park

**Location**:Ashdown Park, Forest Row

**Salary/Benefits**:Competitive Salary plus a share of service charge*

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:working flexibly 5 days out of 7

**Hours per week**:40 hours per week

**Posted date**:24/05/2024

**Closing date**:07/07/2024

We are seeking a friendly, enthusiastic and efficient Food and Beverage Assistant with a passion for hospitality to join our lounge team. As a Food and Beverage Assistant you will help ensure that our customers across our food and beverage operations enjoy a distinctly memorable experience by providing the highest standards of service and customer care and exceeding expectations whenever possible. Our food and beverage operations include Conference and Banqueting, Restaurant, Brasserie, Lounge, Bars and Room Service. This role will mainly assist in the Lounge however dependent on business needs, the role could also take you to any of the Hotel's food and bevarage operations.

**Key Responsibilities**:

- To ensure all guests receive the highest level of service whilst being an ambassador for the hotel by promoting the hotel and its image.
- To have a thorough knowledge of the hotel and thereby maximise opportunities to inform our guests of the facilities the hotel and wider group can offer when asked.
- To ensure lounge, restaurants, meeting rooms and functions are set up as required and assist at special events such as weddings, receptions and corporate events, and carry out cleaning duties each day as directed.
- Take food and beverage orders and relay them accurately, providing guests with information about menu items and allergens and if required make recommendations based on their personal preferences. Present and serve food and beverages to the highest standards ensuring guest satisfaction at all times.
- Follow all food hygiene and safety protocols at all times.

Full training will be given in the standards that the hotel requires.

**Key Attributes**
- Must have a professional, friendly and approachable personality with excellent interpersonal skills in order to work well with colleagues and guests.
- Must be of smart appearance, with care taken over personal presentation and of work wear.
- Previous experience in the food and beverage industry is preferred however full training will be given. What is required is enthusiasm, dedication and a genuine passion for people with a willingness to learn about food and wine and be committed to providing the best possible customer service.
- Must be able to work in a fast-paced, dynamic environment, remaining calm and composed at all times.
- Excellent time management and organizational skills, with the ability to prioritize tasks effectively.
- Must be reliable and able to work flexible hours, including early mornings, evenings and weekends on a rota basis (8 hour shift pattern).
- Due to the variety of rota start and finish times and our rural location, having your own transport will be advantageous.
- A reasonable level of fitness in order to work an 8 hour shift in a physically active role

**Due to our rural location you will need your own transport**
- At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about._

**About Ashdown Park Hotel Country Club**:
Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. With an award winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 17 conference banqueting rooms, Cocktail Bar, Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience.

**Why work at Ashdown Park Hotel Country Club**:
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals - this could be you

**Benefits**

To support and reward our staff we offer:

- Generous share of the monthly Service Charge (which is dependant upon overall sales performance)*
- Career development with accredited training providers
- Enhanced holiday programme reward scheme for long service
- Employee Assistance Programme - Hospitality Action
- Meals provided by our talented kitchen team
- We have plenty of free parking
- Generous 'Refer a Friend' bounty incentive
- We also have amazing recognition awards for exceptional customer service
- Reduced price stays in all of our hotels where you are treated like a guest no matter who you are (after successful completion of probation period)
- Discounts available for spa treatments and for food

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