Customer Engagement Advisor
5 months ago
Salary**Starting from £21,724**
- Location**Woolpit**
- This is a _
- permanent_
- , _
- full time_
- vacancy_
- that will close _
- in 14 days_
- at 23:59 GMT_
- . _
**The Vacancy**
At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.
We provide a supportive environment that is committed to enabling our people to be the best - ensuring they feel proud to be themselves and part of BUUK Infrastructure.
GTC, who are part of the BUUK Infrastructure Group, are looking for a **Customer Engagement Advisor** who would like to help us reach our mission of ‘making lasting connections with our customers to improve their lives’.
**As the Customer Engagement Advisor** **your key responsibilities are**
- Provide excellent customer service to both internal and external customers
- Manage customer queries, ensuring we respond within our SLA
- Respond to challenging customers and work with them to resolution
- Deal with customers who may qualify for compensation and process payment
**About you**
- Proven experience within a customer service environment containing strict SLAs
- Good working knowledge of best practice for complaint handing and investigation
- Impeccable customer service, with the ability to communicate at all levels
- High attention to detail and good data entry skills
- Computer literate and competent in Microsoft Office
**What can you expect from us**
- At least the cost of living pay increase every year
- Company pension contributions up to 10% if employees contribute 5%
- 33 days holiday including bank holidays with the ability to purchase an additional 10
- £750 net of tax to refer friends and family
- Hybrid working for eligible roles
- Development opportunities to reach your career aspirations
BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. Please ask us about flexible working options.
**About GTC**
We are the chosen utility partner for housebuilders and developers across the UK, delivering leading multi-utility infrastructure solutions to all types of new-build developments.
GTC delivers a combination of low-carbon and conventional technologies. From network design and construction, through to long-term ownership and operation, GTC delivers on all fronts - with heat, electricity, fibre, water, wastewater and gas all forming part of our multi-utility solution for all types of new build developments.
GTC is customer-focused to its core and we are committed to the highest standards of quality, safety and customer service drawing on our many years of experience in the industry. Quality and integrity are vital to our business - what we do, we do well. We work hard to gain and maintain trust and loyalty and we empower our people through learning and development.
**Benefits**
**Company pension scheme**
**Enhanced family-friendly policies**
**Life assurance**
**Innovation reward scheme**
**Company wellbeing programme**
**Corporate perks scheme
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