Customer Service Assistant

2 weeks ago


Guildford, United Kingdom Ontrak Recruitment Full time

**Customer Service Assistant Required - Immediate Starts Available**

Ontrak Recruitment & Training are currently seeking committed and outgoing applicants to join our valued and long-standing clients on the Railways.

Competitive rates of pay and a great opportunity to kick start your career within the railway.

**Job Role**:Customer Service Assistant

**Locations: Guildford Station (GU1 4UT)**

**Shift times**: Saturday and/or Sunday (Must be able to get to there for start time and home after finish time, you must be flexible for either shift)
- 07:00-15:50
- 15:00-23:30

**Pay rate**:£10.42 per hour

**What makes working for Ontrak so good?**

We pay for your training You will receive customer service training, provided by experienced railway trainers. You will also have a dedicated member of our staff to work closely with you throughout your career with us.

**What does a Customer Service Assistant do?**
- Provide an impeccable customer service experience to customers and passengers on the railway.
- Being vigilant and visible to all customers and other members of staff
- Assisting customers with the usage of lifts and luggage
- Communicate effectively with other staff and passengers in the interests of safety and customer service using information systems as supplied.
- Report any anti-social behaviour with little disruption to other passengers as per the Railway Bylaws.
- Must be confident in approaching passengers and helping with travel queries
- Always bringing and outgoing and positive attitude to the station
- Must be able to problem solve
- Constantly proactive during the day helping where needed
- Walking around the station being visible at all times to the passengers
- Paying attention to detail - Making sure there are no passengers showing clear signs of distress
- Reporting any suspicious behaviour to the correct members of staff
- Ensuring a body camera is worn at all times whilst on shift to make sure any situations are recorded

**Essential Requirements**
- You must hold valid ID to work in the UK and have a full national insurance number.
- You will be required to pass a drug and alcohol screening
- You must be available to work on an immediate basis
- You must be outgoing, confident and be able to make station announcements

**ALL OUR ROLES ARE BASED WORKING IN A RAILWAY ENVIRONMENT, THESE ARE CLASSED AS 'SAFETY CRITICAL' THEREFORE YOU MUST BE COMFORTABLE AND ABLE TO DO SO.**

**Job Types**: Part-time, Temporary contract

**Salary**: £10.42 per hour

**Benefits**:

- Free or subsidised travel

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Application question(s):

- Are you able to commute to and from Guildford station within 1 hour for the shift times stated?

Work Location: In person



  • Guildford, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Guildford, GU1 1NH **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...


  • Guildford, United Kingdom Compass Group Full time

    We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for Healthcare contracted to 35 hours per week. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in its people. As a Customer Service Assistant, you...


  • Guildford, United Kingdom Compass Group Full time

    **Customer Services Assistant - M&S, Royal Surrey County Hospital** - £10.90 per hour - 0 hour position Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Healthcare on a permanent casual basis, contracted...


  • Guildford, United Kingdom Pertemps Network Group Full time

    **Job Description**: **I am looking for bright, sunny Customer Service individuals to work for student accommodation provider in Guildford. Do you have a good customer service skills with a great "can do" attitude.** **Are you an immediately available, friendly and conscientious individual looking to work for a busy student accommodation providers?** **Pay...


  • Guildford, United Kingdom Medical Defense Society Full time

    Responsibilities: - Provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner. - Accurately enter and update customer information in the company database. - Collaborate with other departments to address customer concerns and provide appropriate solutions. - Maintain a thorough...

  • Customer Service

    1 week ago


    Guildford, United Kingdom The Best Connection Employment Group Full time

    **Title: Customer Service / Warehouse Assistant** The Best Connection are currently seeking **Customer Service Assistants** for a company based in **Farnborough**. We are looking for people to join the team at the warehouse on an on-going basis with the potential if going permanent after 12 weeks. **Pay**: £10.42 p/h **Hours**: Monday to Friday: 7:00 -...


  • Guildford, United Kingdom Compass Group Full time

    We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for Healthcare on a permanent casual basis, contracted to 0 hours per week. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in its people. As a...


  • Guildford, United Kingdom DCA Recruitment Full time

    Customer Service Advisor Our client is a market leader in their field and part of one of the largest workplace supplies and services companies in the UK. The customer service advisor will be responsible for providing superior customer service, resolving customer inquiries, and providing support to customers regarding a multitude of tasks, products, and...


  • Guildford, United Kingdom Faith Recruitment Full time

    Customer Service Administrator Guildford 6 month FTC £25,000 - 30,000 Are you looking to join a fantastic organisation based in Guildford? Our client are looking for a Customer Service Administrator to join their growing team! The purpose of this position is to support clients and provide an impeccable service on a daily basis. The Customer Service...

  • Customer Assistant

    1 week ago


    Guildford, United Kingdom Burrito Loco Full time

    Customer Assistant vacancies, Guildford, Surrey We are looking for both full-time, and/ or part time customer assistants to work at our branches at Guildford Spectrum. At Burrito Loco we pride ourselves on exceptional customer service and carefully crafted burritos. We are looking for a customer assistant to work with us for an extended period of time....

  • Customer Assistant

    2 days ago


    Guildford, United Kingdom McColl's Retail Group Full time

    **Customer Assistant** **We’re currently looking for enthusiastic and engaging people to join our Store team.** Here at McColl’s, we pride ourselves on being the second largest multiple convenience operator in the UK. Our continued success depends entirely on the dedication of our store teams. With an exciting acquisition program and our continued...

  • Service Advisor

    1 month ago


    Guildford, United Kingdom Service 4 Service Limited Full time

    **An exciting opportunity has arisen for a sales-driven Service Advisor looking for an office based role, dealing with **customers over the** **telephone looking to have repairs carried out on their vehicle.** **Do you have a proven track record of hitting your sales targets?** **Do you have an interest in the motor industry?** **Do you also have strong...


  • Guildford, United Kingdom Heat Recruitment Full time

    **Job Title: Customer services advisor** **Salary: £22,000** **Location: Guildford, Surrey** **The Opportunity** Just left college and looking to start a career in an office based environment? Then this is the perfect role for you! You will support the insurance company in achieving performance targets through the delivery of first-class customer service to...


  • Guildford, United Kingdom 24-7 Recruitment Services Full time

    Job descriptionCome and join our clients team based in Surreyas an Accounts Processing Assistant with immediate start:The Role: This is an important, customer facing role supporting the provision of excellent customer service, administrative and financial functions.The Customer Service Officer (CSO) will take the lead in handling all contact on behalf of the...

  • Service Advisor

    1 month ago


    Guildford, United Kingdom Service 4 Service Limited Full time

    **An exciting opportunity has arisen for a sales-driven Service Advisor looking for an office based role, dealing with **customers over the** **telephone looking to have repairs carried out on their vehicle.** **Do you have a proven track record of hitting your sales targets?** **Do you have an interest in the motor industry?** **Do you also have strong...


  • Guildford, United Kingdom Tad Recruitment Full time

    **We Staff** is recruiting for Customer Service Account Coordinator for a cement delivery company in **Guildford**. **Job Title**:Customer Service Account Coordinator **Salary: 23k** - **£30k** - Pro-actively assisting the sales team with following up on previous sales enquiries with customers that have contacted for a price quote - Previous experience of...


  • Guildford, United Kingdom bp Retail Full time

    **Customer service assistant** **About bp retail** At the heart of customer facing roles, and at the forefront of the ever-changing market and supporting our customers with their every need.‎ You can find out more about bp retail here **What we are looking for** **What you will be responsible for** - Making sure that safety of yourself, your...


  • Guildford, United Kingdom Office Angels Full time

    **AMAZING OPPORTUNITY* Customer Service Advisor** **Guildford, Hybrid working** **£22,000 - £26,000 PLUSa performance bonus, pension scheme, 20 days holiday per year (plus Bank Holidays) Staff away days & so much more!!** **Required:Mon - Friday 09:00AM - 5:30PM** **(Five days Monday to Saturday with one day off during the week with Saturday being a...


  • guildford, United Kingdom JR United Kingdom Remote Work Freelance Full time

    LOCATION – GUILDFORDALB is a fast growing fashion brand looking for a customer service manager. As ALB grows, we are looking for a passionate, hard working and humble individual to join us on this exciting journey in this role.ROLES AND RESPONSIBILITIES• Manage customer enquiries via all platforms including Shopify Inbox and social media channels.•...


  • Guildford, United Kingdom Mulberry Recruitment Full time

    **Customer Service Executive** **Location: Guildford, Surrey** **Salary: £23,000 - £25,000** **Working Hours: Monday to Friday, 9am till 5pm** **Permanent. Full Time** Do you enjoy interacting with customers? **Responsibilities**: Your role within the team will be to assist our customers from across the UK to ensure they are receiving the best...