Associate Head of Supporter Services
2 weeks ago
Are you looking for a role within an organisation where the work you do makes a real difference to people’s lives? Are you looking to develop your fundraising operations experience with a sector-leading team? If the answer is yes, then our Associate Head of Supporter Services role could be for you.
The Supporter Services department at the NSPCC is a vital and evolving part of the delivery of an excellent supporter experience to those who donate, respond or fundraise on our behalf. This post has current responsibility for the leadership of The Fundraising Support Team, who provide support services to our large network of fundraising volunteers and businesses, a new Fulfilment role that is reviewing our logistics, storage and fulfilment solutions across fundraising, and has dotted line responsibility for the strategic management of Supporter Care, our direct contact centre for our supporters.
The Fundraising Support team primarily provides the highest levels of support and service to all our supporters who fundraise for us and those who volunteer or fundraise as part of our Community, Corporate and Events fundraising teams. This includes answering queries and enabling fundraising through our large fundraising volunteer network and conducting stewardship calling to all kinds of supporters to encourage their fundraising initiatives.
Are you a visionary customer or supporter services leader, or do you have great transferrable skills? Is so, we would love to hear from you.
This is a real opportunity to make a difference to children’s lives, but we also like to reward people by offering a great working environment, being part of a friendly and supportive team, and offering stimulating and challenging work, with plenty of development opportunities. We offer a variety of rewards and benefits including generous annual leave, employee benefits and assistance programme, pension and life assurance schemes.
Join us at this exciting time and you’ll become part of an expanding team that cares about the work they do and the people they work with. You’ll discover opportunities to grow, along with challenges and a shared purpose that’ll bring the best out in you. And you’ll get to find your own way to make a difference that means more, and that impacts millions of young lives. We want to ensure roles are accessible and inclusive of everyone, which is why the NSPCC offers a high degree of flexibility around ways of working.
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