Housing Response Officer
3 weeks ago
Employer
The Royal Borough of Kensington & Chelsea Council
Location
Kensington and Chelsea, London (Greater)
Salary
£29,364 - £33,510 per annum
Closing date
27 Feb 2023
Sector
Corporate Services, Administration, Communications, Customer Services, Housing
Job role
Officer
Contract Type
Full time
**Help residents make the most of every day**
In Kensington and Chelsea, we put local people at the heart of decision-making. We work in partnership with them to provide quality services that are responsive, effective, and efficient. Following the Grenfell tragedy, we have brought our social housing back under our direct control and continue to develop our services and teams - introducing innovative, resident -led solutions that ensure they can enjoy life and their homes.
**The Role**:
As well as help from the rest of the friendly team, there are scripts to help you find the right answers. Plus, with our new induction and training packages, you’ll quickly become an authority on what we do.
You’ll also rotate across different tasks - including but not limited to running reports, managing contractors’ diaries, planning and staffing our reception. So, expect to get a complete picture of the service we provide, and the kind of experience that’ll help you make the most of all the opportunities within our Council.
Please refer to **Job Description **for more information
**About You**:
Ideally, you’ll have worked in a call centre before. However, so long as you have excellent written and verbal communication skills and have worked directly with customers in any busy customer focused environment - it’s your empathy to understand what customers want and being organised and passionate with flair and motivation to solve their queries, that is key to this role.
To settle in quickly, you’ll ideally have prior experience of, or be a quick learner with the confidence to learn about and understand, construction drawings and specifications in order to raise jobs correctly.
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