Senior Support Worker

1 month ago

Kensington and Chelsea, United Kingdom Look Ahead Housing and Care Full time

**Job profile**:

- The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
- **Job details**:
**Job details**:

Job reference
- REQ004856
- Date posted
- 29/06/2023
- Application closing date
- 28/07/2023
- Location
- Kensington and Chelsea
- Salary
- £26,456.00
- Package
- Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
- Contractual hours
- 40
- Basis
- Full time
- Job category/type
- Full Time, Permanent
- **Senior Support Worker**:

Job description
- We’re looking for a kind, compassionate and resilient
**Senior Support Worker** to join our
**Homelessness** service in
**Kensington and Chelsea.**

**£26,456.00** per annum, working
** 40 hours** per week.
_Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression._
Want to feel like you’re part of one team? You’ll feel at home here.
- Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

- Specific details about the service and team. If individual care role - details about the person.

- This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
- **What you’ll do**:

To enable vulnerable people to manage their licences and move towards greater independence within the community by providing a flexible and individually tailored support package.
Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Support customers to move on from the service through their identified move on pathway liaising with Tower Hamlet’s HOST and Clearing House.
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Engage in learning and development activity to increase knowledge and skills
- Ability to defuse challenging behaviour with awareness of personal safety.
- Adhere to Look Ahead’s Policies and Procedures
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

**About you**:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

**What you’ll bring**:
**Desirable**:

Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector.
- **About us**:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
- Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date._

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