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Administrator

3 months ago

Stapleford, United Kingdom Operose Health Full time

Operose Health are leaders in digital-first primary care providing high quality, accessible and resilient NHS services for our patients. We currently serve over 640,000 patients across 66 GP practices nationwide.

**Job Description**:
Location: Stapleford

With an emphasis on patient well-being, Hickings Lane Medical Centre provides comprehensive medical services that make it a cornerstone of the local healthcare community. The dedicated team of healthcare experts at the centre is committed to delivering high-quality and personalised care to satisfy the different requirements of the community.

The broad group of committed healthcare professionals that make up the cohesive team at Hickings Lane Medical Centre are all vital to the community's overall health. The team is made up of highly qualified General Practitioners who contribute a wealth of medical knowledge while working alongside our highly trained Nurse team offer compassionate care. The management team plays a part in keeping the practice running smoothly while the Admin/Receptionist team makes sure that patient experiences are flawless.

Our reception and administration teams are the first contact patients have with our services. These are important roles at the heart of the high-quality care we provide.

We invest in our reception and admin staff from the moment they join us. This includes sector-leading pay, benefits and training, and a career where you will make a difference every day.

To be considered for this exciting role:

- Reception or customer care experience is essential
- The person must be an excellent communicator both spoken and written
- Must be able to work within processes/procedures
- Work effectively with colleagues as part of a team.
- A willingness to learn and progress with a ‘can do’ attitude.
- Previous experience of working in the NHS is welcome but not essential.
- The ability to communicate with a wide range of people in a kind, professional and caring way.

Overview of roles and responsibilities:

- Responding to patient queries and liaising with the wider primary care team.
- Managing appointment requests and signposting patients to our range of services.
- Maintaining patient records and maintaining patient confidentiality.
- Utilising other information systems to support efficient workflow processes.
- Processing prescription requests in a timely manner.
- Supporting patient health promotion recall campaigns.
- Encouraging uptake of our digital tools to support patient self-care.
- Taking part in all mandatory training, annual appraisal and continued education, learning and development

In return we offer

In return for your commitment, Operose Health offers:

- Pay rates always above the national or London Living Wage - that means a minimum of £11 per hour nationally and £12.05 per hour in London in 2023.
- 27 days holiday a year (plus bank holidays) minimum for full-time staff.
- NHS Pension scheme.
- Annual pay review for all staff.
- A comprehensive induction programme.
- Continuous training and development.
- A range of other exciting employee benefits such as discount cards, cycle to work schemes, travel season ticket loans and employee wellbeing services.