Service Controller/office Administrator Full Time

5 months ago


Stapleford, United Kingdom C&D Fork Trucks Ltd Full time

C&D Forks Trucks Ltd is a highly successful, family owned business, who provide expert sales, hire, service and repairs to commercial and industrial clients across Hertfordshire and surrounding areas.

Based in Stapleford, the business is small but growing. Keen to build on their success, they are looking for a proficient administrator to support their ambitions.

A small but growing company, the successful applicant is expected to undertake a variety of tasks. With a large customer service focus, the applicant should be able to manage and communicate in the correct manner any issues that arise for both customers and suppliers.

Applicant must have previous experience in a similar role, proven office administration, customer service and telephone skills

**Role & Responsibilities**:

- Service Scheduling; arranging visits for engineers for routine servicing & breakdowns etc
- Back office system management, maintenance and data entry using company specific software
- Keeping health & safety records up to date
- Carrying out social media posts & updating company website with new stock information
- Producing hire and maintenance contracts
- Creating delivery notes
- Generating repair estimates following servicing and general repair work
- Lead generation for new sales opportunities
- Other general administrative and ad-hoc tasks

At a later stage there could be the introduction of some facilities management and tenant relationship management.

**Skills Required**:

- Very good spoken and written English
- Strong numerical skills
- Good communication skills within both the office environment and externally
- Attention to detail
- Punctuality and good time management

**Salary**: £23,000.00-£27,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Stapleford, SG14 3NU: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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