Service Advisor

**Service Advisor**

**Full Time**

**Permanent**

**Stapleford, Nottingham**

**£26,000 OTE £30,000**

Sandicliffe are currently looking for a **Service Advisor** who will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. You will be the main point of contact for all customer communication while the vehicle is in our Retail Centre.

Alongside your customer first can-do attitude, you will maximise sales, maintain customer retention and over achieve on targets. Passion for the product and delivering incredible customer service will be evident in everything you do. To join our family, you will also be proud to live our family values.

**Why Sandicliffe?**
Sandicliffe is a multi-award winning family business with strong values, that has been thriving since 1948, that’s over 75 years of serving the East Midlands. We have approximately 430 colleagues and a turnover of over £300 million. Benefits available to our colleagues in addition to generous salary packages include:

- Colleague discounts on new and used vehicle purchases, parts and servicing
- Sandicliffe Star reward and recognition awards
- Eyecare & Wellbeing Centre
- Cycle to work scheme
- Access to Sandicliffe’s discount shopping portal with many high street retailers
- Charity fun days and activities
- Long Service recognition including additional holiday entitlement
- Car sales referral bonus
- Monthly newsletter communications, to keep you updated on company activity

**What will I do on a daily basis?**
- To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times
- Book service and repair work always ensuring workshop and parts availability
- To keep customers fully informed of progress and advise of extra work needed
- To organise loan car bookings
- To invoice on time and accurately used warranty transactions are submitted and invoiced daily
- To obtain and process payments according to agreed policy’s
- To achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum (Treating everyday as month end)
- To maintain accurate customer records on Kerridge & Dialog
- Help deliver balance scorecard results for department to meet manufacturers expectations
- To make telephone follow-up / Up sell / Progress calls
- To convert as many inbound / outbound calls into bookings as possible

**Required Skills & Experience**
- Full clean driving licence (6 points or less)
- Previous experience in the role would be an advantage
- Knowledge or experience of using Kerridge
- Effective communication skills
- The ability to deliver customer excellence
- A good standard of verbal and numerical reasoning
- Computer literacy
- A keen eye for detail
- Previous experience in a target driven role

Working hours Monday to Friday between 8am - 6pm with some Saturdays 8am - 1pm

Want to know more about this Service Advisor role based in Stapleford, Nottingham?

Please reply with an up to date CV for a confidential chat with Carla

**Salary**: From £26,000.00 per year

**Benefits**:

- Canteen
- Company car
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- On-site parking
- Store discount

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

**Experience**:

- service advisor: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: sastpl