Customer Support Advisor

4 weeks ago

Hemel Hempstead, United Kingdom Trinity Estates Property Management Full time

Keen for that work life balance? We are offering flexible working patterns and can accommodate your needs

Would you prefer to work school hours, or prefer part-time hours to suit your personal circumstances? Then this may be the role for you

We would love to hear from you if you are interested in joining our fantastic Customer Support team

**Customer Support Advisor**

**What will your role look like?**
- To deal with telephone calls and correspondence, requisitioning and provision of information, for other Team members and clients as appropriate.
- As a Customer Services Advisor, politeness, grammatical correctness and a level-headed attitude must be portrayed at all times in dealing with telephone calls, from residents and colleagues alike.
- In dealing with correspondence the Customer Services Advisor should possess the ability to interpret and respond to the same in a reasoned, precise and grammatically correct manner.
- Visit client properties with Property Managers as and when reasonably required to do so.
- Be able to present a logical argument verbally on the phone, as and when required so to do, in a straightforward, polite and business-like manner. Display appropriate knowledge and skills in an assertive but friendly manner.
- Listen to customers and identify trends to ensure that improvements take place to match changing requirements. Strive to exceed customer expectation by responding appropriately, constructively and in a timely manner.

**What’s in it for you?**

We value and promote a positive work-life balance. Providing a balanced, enjoyable career is really important to us, and we work hard to make sure everyone feels a valued part of our organisation.

You will receive a competitive salary that will match your skills and experience, as well as the following benefits:

- 24 days’ annual leave + Bank Holidays (pro-rated accordingly)
- Perkbox (which offers a range of discounts for shopping and services)
- EAP (Employee Assistance Programme) - Confidential Helpline that helps you navigate life challenges, adverse events, stress, and other issues that may impact your life.
- Hybrid Working
- Monday to Friday work schedule, no weekends.
- Flexible working opportunities (the FTE Salary will be pro-rated accordingly)
- Financial support towards personal development / training
- Real opportunities to grow and progress
- Recognition incentives
- Cycle to Work scheme
- Employee Referral Scheme and much more.

Trinity Property Group are proud to be part of the Odevo Group.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
- Wellness programme
- Work from home

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Experience**:

- Customer service: 1 year (preferred)
- Office: 1 year (preferred)

Work Location: One location

Reference ID: CSA33

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