![Trinity Estates](https://media.trabajo.org/img/noimg.jpg)
Customer Support Advisor
1 week ago
Ref
19864
Location
Head Office - Trinity Estates - Vantage Point, 23 Mark Road, Hemel Hempstead, Herts, HP2 7DN
Working pattern
Monday to Friday
Salary
£23,000 per annum
Closing date
28/05/2024
Description
Position:
Customer Support Advisor at Trinity Estates
Location:
Hybrid/Hemel Hempstead
Working Hours: 09:00 - 17:15, Monday - Friday
Salary:
£23,000 per annum
About Trinity Estates:
Trinity are one of the largest residential property management companies in England and Wales.
Working with leading house builders across the country, Trinity provides residential management services nationally. Our property professionals are home based and are located locally to the sites they manage.
They are fully supported by a comprehensive team in our Hertfordshire head office which comprises, Surveyors, Accountants, Legal professionals, and a large customer support team.
Trinity is part of the Trinity Property Group, an Odevo Group Company.Benefits:
The company offers various benefits, including:
- 24 days annual leave for work-life balance.
- Discounts on shopping and services through Perkbox.
- Employee Assistance Programme for confidential support.
- Hybrid and flexible work opportunities.
- Financial support for personal development.
- Opportunities for career growth.
- Recognition incentives.
- Cycle to Work scheme for a healthy lifestyle.
- Employee Referral Scheme for potential bonuses.
The role of
Customer Support Advisor is responsible for providing an ongoing and efficient customer focused support service to Property Managers and clients.
Key responsibilities and tasks include:
- To interpret and respond to all enquiries in a polite, timely, professional and friendly manner.
- To deal with instructions and issues that arise on the administration of the portfolio with the ability to evaluate all options before making a decision on the appropriate action.
- Be able to present a logical argument verbally on the phone, as and when required so to do, in a straightforward, polite and businesslike manner.
- Ensure all written communications are presented in a clear, concise and grammatically correct format.
- To
contribute actively towards ensuring continuance and accuracy of processes in order to achieve maximum client retention rate.
Qualifications and Skills:
- Clear communication skills both written and verbal.
- Excellent listening skills.
- Be able to effectively prioritise your workload within a busy and fastpaced environment.
- The ability to interpret and respond to a variety of enquiries in a reasoned, precise and grammatically correct manner with empathy and understanding.
- Be able to present a logical argument verbally in a straightforward, polite and businesslike manner.
- The ability to make decisions, having first evaluated all options and support the same with factual information.
Application Process:
All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.
If you have questions or would like more details, you can contact our recruitment team at , quoting the reference number #LI-EJ1.
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