Service Controller

3 months ago


Prescot, United Kingdom CB Transport Refrigeration Ltd Full time

**Service Controller**

Salary £28,350.00 per year.

**Job Types**: Full-time, Permanent

We currently require experienced Service Controllers to plan and distribute planned service appointments and reactive breakdowns for over 40 engineers throughout the UK.

**Minimum requirements**
- At least 2 years Service Controller experience required.

**Main duties**
- Answer telephone calls from customers and engineers.
- Book in and plan services, breakdowns and major repairs.
- Delegate and pass on scheduled jobs.
- Update internal KPI and incident management system.
- Create and send estimates for repairs to customers.
- Contact customers and update them of work required and approval.
- Update appointment and service diary.

**Key Skills**
- Experience with computer systems
- Strong attention to detail with a high level of accuracy
- Strong problem solving skills
- Time keeping
- Positive work attitude
- Working as part of a team
- Flexible and self-motivated, you’ll take the initiative and be keen to embrace new training opportunities

**Knowledge Required**:

- Exceptional customer service skills

**Benefits**
- Onsite parking
- Company Pension
- 23 days Holiday plus Bank Holidays (31 days in total)
- Life Insurance

Pay: £28,350.00 per year

**Benefits**:

- Canteen
- Company pension
- On-site parking

Schedule:

- 8 hour shift

Work Location: In person


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