Specialist, Custody Product Operations

5 months ago

London, United Kingdom Coinbase Full time

At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.

Ready to #LiveCrypto? Who you are:

- You’ve got positive energy. You’re optimistic about the future and determined to get there.
- You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
- You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
- You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
- You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
- You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

The Custody Product Operations team is responsible for ensuring the smooth operations and support of Coinbase Custody's products and services. As the complexity in the digital asset space grows, this team plays a key role in maintaining high standards of risk mitigation, control, and client experience. You'll own initiatives to reduce risk, boost efficiency and fortify operational workflows. By managing projects that optimize processes, implement controls and enhance the client experience, you'll play a key role in strengthening our position as the industry leader in digital asset custody and driving revenue growth.

What you’ll be doing (ie. job duties):

- Execute critical operational workflows for core Custody product areas including asset maintenance and incident management.
- Support Custody product and feature launches with a focus on internal readiness and client experience.
- Maintain documentation including operational procedures, support materials and the Custody Asset Hub
- Continuously identify and advocate for improvements to tools and processes to enhance operations and support workflows
- Plan, execute, monitor and ensure successful completion of projects focused on scaling product operations and the client experience.

What we look for in you (ie. job requirements):

- 2-5 years of experience managing projects, processes or client support operations.
- Strong project management skills with a focus on risk reduction and efficiency gains.
- Effective communication, problem solving and analytical skills.
- Motivated by Coinbase’s mission and a client centric mindset.
- A data-driven approach to problem solving and continuous improvement.
- Proven track record of effective cross-functional stakeholder management, driving successful outcomes, anticipating potential risks, roadblocks and dependencies.
- Support our mission to be the most trusted counterparty through responsible growth and prudent operational controls.

Nice to haves:

- Background in financial services, digital assets or a highly-regulated industry.
- Experience advocating for prioritized enhancements to tools, systems or procedures.
- Comfort adapting to changing priorities in a fast-paced environment.

ID= P55609

**Commitment to Equal Opportunity**:
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view Pay Transparency, Employee Rights and Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete this intake form to let us know the nature of your request and your contact information.

Benefits at Coinbase
- Private Medical Insurance
- Dental insurance
- Vision/ Eye Care Vouchers
- Life Assurance Benefit
- Disability/Income Protection
- Workplace Pension Schem

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