Customer Literature Lead

6 months ago

Douglas, United Kingdom RBS International Full time

**Product & Proposition**, **Customer**:
**Customer Literature Lead (8 months)**:
Douglas-IOM, Isle of Man

Fixed Term Contract

Full Time

R-00228792

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the Isle of Man and as such all normal working days must be carried out in the Isle of Man.

**Job description**:
Join us as a Customer Literature Lead
- Take on a leading role as you provide effective strategy definition and execution across the product delivery and sales teams in the bank
- You’ll be using competitor and customer feedback to complete market gap analysis and confirm our long term vision and goals
- We’ll look to you to implement internal and external lead generation initiatives by using social media and content production
- We're offering this role for a period of eight months

**What you'll do**:
In this key role, you’ll create and oversee the annual content and events calendars to make sure that we provide customers with a seamless experience that aligns with the brand. You’ll own our event strategy, and deliver the best in client experience.

In addition, you’ll be:

- Implementing improvements to the physical environment of all client facing space to align with the brand and deliver a positive brand experience
- Creating event concepts in line with the business strategy that will appeal to clients based on their interests, needs and circumstances
- Collaborating with our central marketing function and digital team to make sure all events, marketing messages and content are in line with our integrated marketing strategy
- Acting as the main point of contact for any business or client event requests, managing and implementing a strict criteria for events
- Building relationships with new partners, from luxury brands to institutions, to bring innovative, relevant and cost effective concepts to events

**The skills you'll need**:
To join us in this role, we’re looking for a strategic and creative person with experience of working in the events industry as a senior manager. You’ll have excellent networking skills and an understanding of the events industry and brands relevant to our customers.

You’ll also demonstrate:

- The ability to influence key stakeholders across strategic, operational and delivery functions
- Strong verbal and written communication skills

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