Defence Business Services

3 weeks ago

Blackpool, United Kingdom Ministry of Defence Full time

**Details**:
**Reference number**:

- 299049**Salary**:

- £33,830- per annum (pro rata) with generous employer pension contributions of approx. 27% depending on your salary.- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Higher Executive Officer**Contract type**:

- Permanent**Business area**:

- MOD - Head Office & Corporate Services - DBS- Finance and Corporate Services (F&CS)**Type of role**:

- Business Management and Improvement**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Tomlinson House, Blackpool, Lancashire, North WestAbout the job

**Job summary**:
Are you a dedicated person who is passionate about making a difference?

Would you like to work for the Ministry of Defence?
- Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.- Our Vision - To support UK defence customers with outstanding service every time.
- Our Mission - Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working.

Come and join the DBS community today

Applicants should note that DBS has recently undertaken a review of its operational locations in the North West, and will consolidate all activities in Blackpool. This means that DBS staff will move from both Walker House (Liverpool) and Cheadle Hulme in the late Summer of 2023 and initially relocate to Tomlinson House (Norcross). A further move, to the new Government Hub at Talbot Gateway in Blackpool, is scheduled to take place in 2026.

As a result, all vacant DBS posts in the North West will be advertised at Tomlinson House (Norcross). There is, however, an expectation that all DBS staff, irrespective of their agreed duty station, will travel to other DBS and/or MOD site(s), as required, to complete all necessary training and to participate in team or additional collaborative activities - detached duty terms may apply. Terms of transfer have been negotiated for DBS posts relocating in the North West. DBS also supports Flexible Working, which can be discussed in more detail at interview.

**Job description**:
The roles are responsible for the collation, analysis and reporting of performance indicators, such as key performance indicators (KPIs), performance indicators (PIs) and benchmarking data on monthly basis.
- The postholders are responsible for collation, analysis and reporting of key corporate data, including:
- Looking at key performance areas and comparing against agreed performance targets to identify any dips in performance
- Benchmarking
- Statistics in relation to service performance

The postholders will work with internal business areas, customers and external stakeholders to ensure relevant performance and benchmarking reports are completed in a timely and accurate manner.
- Performance:
- Deliver the monthly performance reporting process to a timetable.
- Support production of monthly data reports to show performance against key performance indicators.
- Analysis of performance data to establish trends, opportunities and highlight points for investigation/escalation.
- Development and implementation of new measurements.
- Assessing potential changes to performance metrics.
- Lead and facilitate complex discussions and stakeholder workshops with a diverse range of stakeholders to reach agreements on the way forward.
- Benchmarking:
- Development of raw data and performance information into benchmarking returns.
- Analysis of benchmarking data to establish trends, opportunities and highlight points for investigation/escalation.
- Analysis of options and problem solving to find sustainable business solutions to improve services.
- Build and maintain strong working relationships with internal

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