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Customer Service Advisor
3 weeks ago
**Duties**:
- Assist customers with inquiries, account issues, and product information
- Resolve customer complaints and ensure customer satisfaction
- Collaborate with other departments to address customer needs and resolve issues
- Stay up-to-date on product knowledge and industry trends to effectively assist customers
- Providing an excellent aftercare service to our new and existing clients
- Build relationships with customers
- Updating the support ticket system
- Updating customer information in the company database
- Identify opportunities to enhance customer experience and turn dissatisfied customers into happy customers
- Feeding issues back to the wider business
- Supplying service & maintenance contracts to new and existing clients.
**Skills**:
- Excellent communication skills, both verbal and written
- Strong analytical and problem-solving abilities
- Previous experience in a customer service role preferred
- Familiarity with financial services is a plus
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in data entry
This is an exciting opportunity for individuals who are passionate about providing exceptional customer service. As a Customer Service Representative, you will have the chance to interact with clients, address their needs, and contribute to overall customer satisfaction. Join our team and be part of a dynamic and supportive work environment.
**Salary**: £23,000.00 per year
**Benefits**:
- Free parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Blackpool: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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