Customer Service Advisor

2 weeks ago


Blackpool, United Kingdom NS Resource Group Full time

My client is a high-growth utility company with over 20 years of experience within the market and looking to recruit an industry-experienced Customer Experience Advisor into the team in Blackpool. You’ll be surrounded by a talented, supportive team who will push you daily to reach your potential, and the opportunities to develop your career are limitless.

**The role**:
As a Customer Experience Advisor, you will be responsible for delivering first class customer service to their clients and dealing with a range of new and existing customer enquiries. You will also take the lead on informing customers about new products and services ensuring that you maximise on each customer call.
- Making welcome calls to newly signed customers
- Inform customers about new products and services.
- Use the in-house CRM system and ensuring all records are up to date.
- Help and assist other team members to ensure smooth running of the department.
- Working to agreed department targets.

**What's in it for you.**
- £18000 basic salary
- Monthly/quarterly incentives
- Fast track career development
- Social able working hours only Monday to Friday.
- Dress down Fridays and NO weekends.
- Early finish Fridays 4pm
- Retail discounts
- Pension scheme

**Job Types**: Full-time, Permanent

**Salary**: From £18,000.00 per year

**Benefits**:

- Company events
- Company pension
- Life insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

**Experience**:

- Customer service: 1 year (required)
- Energy: 1 year (preferred)

Work Location: One location

Reference ID: 555



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