Internal Sales Supervisor
4 days ago
**Your new role**
- To provide coaching & training for the internal sales agents
- Satisfy all inbound calls / enquiries
- Handle customer escalation in line with current procedure
- Hold meeting sessions with teams
- Report on various aspect of the internal sales centre productivity
- Oversee the quality monitoring of calls
- Provide customers with price comparisons
- Answer all types of queries to the customers’ satisfaction
- Provide the highest possible standard of customer service at all times
- Motivate your team to achieve their daily and weekly sales targets
- To deliver national & seasonal sales campaigns
- Build trust and rapport with customer
**What you’ll need to succeed**
- Experience in supervising/managing people in a commercially focused business
- Customer-facing experience in a technical service-related industry
- Good knowledge of all elements of Microsoft
- Full driving licence valid in the UK
**What you’ll get in return**
- Competitive base salary with contributory pension scheme
- Life assurance
- Uncapped commission
- 33 days of annual leave including bank holidays
- Personal development plan that incorporates appropriate training to help advance your career
- Employee Assistance Programme.
- Employee referral programme
**What you need to do now**
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Charlton: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What are your salary requirements?
**Experience**:
- Experiance in managing a contact centre: 2 years (required)
- Climate Control, general tool or plant hire: 2 years (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: One location
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