Onboarding Executive

5 months ago

Hill, United Kingdom Gumtree Full time

**At Motors.co.uk we believe a car can help people get more out of life and it is our ambition to help everybody find the right car, confidently and with peace of mind. That’s why we are transforming motors.co.uk into the preferred destination to find a car, so people can spend less time searching and more time living.**

Through our brand, eBay Motors Group (eMG), we help car dealers reach millions of in-market car buyers across Motors.co.uk, Gumtree Motors as well as our network of partner sites that includes eBay Motors. eBay Motors Group provides dealers of all sizes with a simple and cost-effective way to advertise their vehicles on multiple sites to ensure they maximise their visibility at every stage of the car buying journey.

**The role in a nutshell**:
You will be responsible for building and managing relationships with clients to ensure that as a business we’re maximising the potential of the advertising package they have signed up to. This is a fast-paced role where you will be looking after multiple accounts and engaging with clients on a daily basis. Your key responsibilities will include:

- **Welcoming** new B2C accounts to the eBay Motors Group platform and Introducing customers to their advertising package
- **Ensuring** new clients have the necessary information and technical support to get advertising live in line with internal SLA’s
- **Resolving** and escalating any technical issues within a timely manner and ensure the next steps are communicated to the customer
- **Develop** an in-depth knowledge of all internal administrative & operational systems
- **Owning** the end to end onboarding process including, outbound and inbound calls, case management, feed set up and sales support
- **CRM** Management
- **Communicating** advertising recommendations and best practices to ensure clients maximise their advertising campaigns to deliver customer response
- **Supporting** the sales teams to help reach commercial objectives
- **Liaising **Internally and escalating accounts and customer feedback where necessary.
- **Scheduling** customer call backs and reviewing customer adverts to feedback advertising performance

After the clients’ first month on the site, they will be assigned to an Account Manager by which point they will be fully accustomed with the site and benefiting from their positive relationship with eBay Motors Group.

**What are we looking for?**

We’re looking for a sociable, commercially minded individual with strong technical abilities who displays the following attributes:

- A passion for speaking to new people and building relationships
- Great communication skills
- A solution orientated approach to problems
- A highly organised approach to your work
- A positive, can-do attitude
- A customer focussed approach

**Perks**:
Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, we offer a variety of comprehensive and competitive benefit programs to meet your needs.

That's why we're pleased to offer all employees full access to our comprehensive benefits package. This includes:

- 25 days holiday per year increasing with length of service.
- Private dental insurance
- Private medical insurance
- Personalised learning and development.
- Opportunity growth within the business.
- Hybrid working, (2 days in office, 3 days at home)*

**Benefits**:

- Casual dress
- Company events
- Private dental insurance
- Private medical insurance
- Referral programme
- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Hill, TW9 1TQ

  • Customer Onboarding Specialist

    6 months ago

    Kings Hill, United Kingdom National Business Communications Full time

    Job Title: Customer Onboarding Specialist We are a leading supplier of connectivity solutions, dedicated to providing cutting-edge phone systems to businesses. Our mission is to facilitate seamless communication experiences for our valued clients. Currently, we are seeking a highly skilled and professional Customer Onboarding Specialist to join our team and...

  • Talent Acquisition Executive

    6 months ago

    Kings Hill, United Kingdom ACM Full time

    **Overview of Company**: Amtivo Group is a leading British group in the world of certifications, which operates in 27 countries with approximately 30,000 active certificates, thanks to multiple international accreditations, including Accredia in Italy, UKAS in the United Kingdom and EIAC in the United Arab Emirates. **Who are we looking for?**: The RBP is...

  • HR Executive

    6 months ago

    Kings Hill, United Kingdom ACM Full time

    **Overview of Company**: Amtivo Group is a leading British group in the world of certifications, which operates in 27 countries with approximately 30,000 active certificates, thanks to multiple international accreditations, including Accredia in Italy, UKAS in the United Kingdom and EIAC in the United Arab Emirates. **Who are we looking for?**: The HRE is...

  • Operations Administrator

    6 months ago

    Hill, United Kingdom Red Industries Full time

    WE ARE RED! We are an ambitious Company who want to deliver the best professional waste management solutions across the UK. We are on a journey to cement our place as the UK’s premier waste management Company and we need everyone of our team to be onboard with this journey. Every person is valuable and critical to make this journey a success. Objective...

  • Programme Manager- Mortgage Orignations

    2 months ago

    Brierley Hill, United Kingdom CV-Library Full time

    At Dudley Building Society, we've been helping people achieve their homeownership dreams for over 160 years. As a member-owned financial institution, we are committed to delivering exceptional service and innovative solutions to our customers. We are on an exciting journey to modernise our mortgage offerings with the introduction of a new mortgage...

  • Digital Skills Trainer

    6 months ago

    Lawrence Hill, United Kingdom Planning Inspectorate Full time

    **Details**: **Reference number**: - 305791**Salary**: - £26,586 - £28,064- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Executive Officer**Contract type**: - Permanent**Business area**: - PINS - Corporate Services**Type of role**: - Digital - Education and Training - Information Technology**Working...

  • IT Procurement Lead

    2 weeks ago

    Breedon on the Hill, Leicestershire, United Kingdom Breedon Group plc Full time

    About the RoleWe are seeking an experienced IT Procurement Lead to join our team at Breedon Group plc. As a key member of our procurement function, you will be responsible for developing and implementing strategies to drive cost efficiency across our IT categories.Key ResponsibilitiesCategory Strategy Development: Develop and execute sourcing strategies...

  • Loan Agency Senior Officer

    2 weeks ago

    Tower Hill, United Kingdom Alter Domus Full time

    ABOUT US We are Alter Domus. Meaning “The Other House” in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the...

  • Loan Agency Senior Officer

    2 weeks ago

    Tower Hill, United Kingdom Alter Domus Full time

    ABOUT US We are Alter Domus. Meaning “The Other House” in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the...

  • Loan Agency Manager

    2 weeks ago

    Tower Hill, United Kingdom Alter Domus Full time

    ABOUT US We are Alter Domus. Meaning “The Other House” in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the...

  • Loan Agency Senior Officer

    2 weeks ago

    london (tower hill), United Kingdom Alter Domus Full time

    ABOUT US We are Alter Domus. Meaning “The Other House” in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the...

  • Loan Agency Senior Officer

    2 weeks ago

    london (tower hill), United Kingdom Alter Domus Full time

    ABOUT US We are Alter Domus. Meaning “The Other House” in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the...

  • Loan Agency Manager

    2 weeks ago

    london (tower hill), United Kingdom Alter Domus Full time

    ABOUT US We are Alter Domus. Meaning “The Other House” in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the...