Customer Service Assistant

2 weeks ago


Leeds, United Kingdom Global Partners Ltd. Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Assistant. As a Customer Service Assistant, you will be the first point of contact for our customers, providing exceptional service and support. This is an excellent opportunity to join a dynamic company and contribute to our continued success.

**Responsibilities**:

- Communicate with customers via various face to face channels to address inquiries, resolve issues, and provide information about our products and services
- Assist customers with order placement
- Perform data entry and maintain accurate customer records
- Analyze customer feedback and provide suggestions for improvement
- Handle escalated customer complaints with professionalism and empathy
- Provide support to other departments as needed

**Qualifications**:

- Excellent verbal and written communication skills in English
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Ability to work well in a fast-paced environment with mínimal supervision
- Strong problem-solving skills and attention to detail

**Job Types**: Full-time, Permanent

**Salary**: From £23,708.11 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Leeds: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 21/04/2024



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