Customer Service Assistant
2 weeks ago
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Assistant. As a Customer Service Assistant, you will be the first point of contact for our customers, providing exceptional service and support. This is an excellent opportunity to join a dynamic company and contribute to our continued success.
**Responsibilities**:
- Communicate with customers via various face to face channels to address inquiries, resolve issues, and provide information about our products and services
- Assist customers with order placement
- Perform data entry and maintain accurate customer records
- Analyze customer feedback and provide suggestions for improvement
- Handle escalated customer complaints with professionalism and empathy
- Provide support to other departments as needed
**Qualifications**:
- Excellent verbal and written communication skills in English
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Ability to work well in a fast-paced environment with mínimal supervision
- Strong problem-solving skills and attention to detail
**Job Types**: Full-time, Permanent
**Salary**: From £23,708.11 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Leeds: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 21/04/2024
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