Customer Service Administrator

6 months ago


Gloucester, United Kingdom WCS Group Full time

**Benefits**:

- Salary up to £25000 depending on experience
- 23 days holiday + Bank holidays (Increasing holiday through long service)
- Pension
- Benefits platform including; Retail Discount scheme, Gym Discounts Scheme, Private Health Insurance & much more
- Annual Pay Review

**Key Objectives & Responsibilities**:

- Provide a high level of customer service and support
- High level of Telephone support both external and internal
- Process work on the existing company CRM system and learn and onboard any additional systems as required
- Ensure all work from the field has the appropriate paperwork, is processed and saved to enable successful closure of the work and invoicing
- Ensure the customer receives copies of paperwork they require to ensure their site is compliant
- Monitor and upload documentation to customer portals as required
- At least 2 years previous experience in a customer facing role
- Previous experience in a similar position
- Water Treatment (advantageous)
- Excellent communications skills both written and verbal
- Strong Word and Excel skills.



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