Associate Service Designer
1 month ago
This public sector client is looking for an Associate Service Designer for a 6 months contract, hybrid role. You will be expected to come in office 2 days/week, but you can choose any of the three sites (London, Milton Keynes or Glasgow).
The Associate Service Designer is responsible for:
- Understanding user needs and assisting in designing services that meet them.
- Collaborating with multidisciplinary teams to understand user behaviour and feedback.
- Assisting with the analysis of research findings, data, critical thinking and concept generation.
- Planning and assisting with workshops to drive actionable outcomes.
- Supporting as-is service design, analysing pain points within services, identifying improvement opportunities and assisting in providing design solutions.
- Proactively focusing on continuous improvement of self and service, working with others to improve the user experience, simplify processes and improve efficiency of IT Services to enable the Government's diplomatic, development and consular work aroundthe world.
We are looking for someone who can demonstrate the skills outlined in the Associate Service Designer role-level, in particular:
- Agile working (relevant skill level: awareness)
- Communication skills (relevant skill level: awareness)
- Digital perspective (relevant skill level: awareness)
- Prototyping in code (relevant skill level: awareness)
- User focus (relevant skill level: working)
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