Associate Service Designer
2 weeks ago
**Associate Service Designer (**Inside IR35)**
**Contract Term: 6 Months**
**Contracting Authority: The Foreign, Commonwealth & Development Office**
**Location: London/Remote**
The Foreign & Commonwealth Office (FCO) and the Department for International Development (DfID) merged on 1 September 2020 to form the Foreign, Commonwealth & Development Office (FCDO).
The FCDO pursues our national interests and projects the UK as a force for good in the world. We promote the interests of British citizens, safeguard the UK's security, defend our values, reduce poverty and tackle global challenges with our international partners.
**The Associate Service Designer is responsible for**:
- Understanding user needs and assisting in designing services that meet them.
- Collaborating with multidisciplinary teams to understand user behaviour and feedback.
- Assisting with the analysis of research findings, data, critical thinking and concept generation.
- Planning and assisting with workshops to drive actionable outcomes.
- Supporting as-is service design, analysing pain points within services, identifying improvement opportunities and assisting in providing design solutions.
- Using prototyping methods to communicate ideas and concepts with users to encourage collaboration and iterative design processes.
- Contribute to building an open and collaborative culture within IDD and beyond the Directorate.
- Proactively focusing on continuous improvement of self and service, working with others to improve the user experience, simplify processes and improve efficiency of IT Services to enable the Government’s diplomatic, development and consular work around the world.
**We are looking for someone who can demonstrate the skills outlined in the Associate Service Designer role-level, in particular**:
- Agile working
- Communication skills
- Digital perspective
- Prototyping in code
- User focus- Please be aware that this role can only be worked within the UK and not Overseas._
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