Defence Digital

4 weeks ago

Plymouth, United Kingdom Ministry of Defence Full time

**Details**:
**Reference number**:

- 280754**Salary**:

- £22,758- A shift allowance of 20% and weekend premiums are payable for this role.**Job grade**:

- Administrative Officer**Contract type**:

- Permanent**Business area**:

- MOD - Strategic Command**Type of role**:

- Information Technology**Working pattern**:

- Full-time, Shift Working**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- HMNB Devonport, Plymouth PL2 2BGAbout the job

**Job summary**:
Defence Digital provide digital and technology services to our Armed Forces, ensuring they can operate securely via radio, satellite, and the internet. Operating at scale, with an annual budget in excess of £2Bn and a diverse team of 2,500 colleagues, we're aiming to make our Armed Forces some of the most technologically advanced in the world. To do that we're growing our capabilities in disciplines like data science, automation and cyber security. If you can see yourself contributing to the world of Defence digital and technology, the next chapter of your career may be with us

We have fantastic learning and development programmes to gain externally recognised qualifications (such as ITIL Foundation), as well as in-house training and mentor opportunities We’ll support your learning within your designated field and beyond, providing upskill options and further training to support your continuous professional development.

You’ll also be able to take advantage of our excellent benefits package, including great discount services, a generous leave allowance and a market-leading Civil Service pension.

A shift allowance of 20% and weekend premiums are payable for this role.

**Job description**:
As a Communications Centre (Commcen) Operator, you will be part of the team responsible for undertaking 24/7 management of the Naval Shore Telecommunications Network (NSTN) Message Handling System (MHS) and the Approach and Use at HMNB Devonport.

The team sits within the UK Strategic Command, Defence Digital Ops J3 area and forms part of the team structure, providing 24/7/365 service delivery to a select customer base within the UK and overseas.

This post is part of a 12 person, 24/7, shift-working team, supporting the delivery of High-Grade Messaging (HGM) across defence.

The Commcen Operator supports the Commcen Manager and Shift Supervisor, carrying out tasks as directed and advising of delays/issues in relation to the reception, delivery of formal signal messages and maintaining controlled access to the Commcen.

We are seeking a flexible, dynamic and capable person to join our front facing team and take on an exciting and interesting role.

High Grade Messaging is being replaced by Military Messaging, with Service Transition work already underway. Previous experience in ITIL Service Transition practices would be beneficial but not essential.

**Person specification**:

- Process formal signal messages for input into appropriate IT Message Handling System.
- Take ownership of signals from originators via approved IT media, ensuring they conform to procedural rules. Record, determine transmission path and forward for preparation. Monitor and vet out-of-hours signal traffic and callout where necessary for Plymouth Units.
- Responsible for ensuring the timely distribution of signal messages precedence Priority and above, including during silent hours.
- Manage the signal process by recording and distributing messages, according to protective marking and ‘Descriptors’, in accordance with current security regulations whilst maintaining the protected document register within the agreed timescales.
- Monitor and report message irregularities and equipment faults appropriately.
- Preparation of special handling signals or material for onward delivery by means of suitably cleared IT message handling systems. Initiate service action as required to ensure the correct and timely handling.
- Manage the publication of instructions and guidance presented in Standing Orders, Security Orders, Operator Instructions, Local Orders and Communications Publications accordingly.
- Timely filling of all bid equipment at keymat changeovers and any corresponding accounting and destruction.
- Maintain records of a controlled access to Commcen, in accordance with local instructions and requirements.
- Support the Commcen Manager by taking on additional roles such as Deputy Unit Security Officer / IT Security Officer / Terminal Area Security Officer, Assistant Health and Safety and Building Controller.

If you have the following desirable skills, knowledge or experience, we would love to hear from you
- Motivated to work toward and attain an ITIL Foundation qualification, if not already held
- Previous experience of messaging systems would be beneficial but not essential
- Strong customer management skills, including the ability to build long term relationships with key internal and external stakeholders.
- Ab

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