Claims Handler

**Claims Handler**

**Elland - HX5 9DB**

**37.5 hours a week**

**Hybrid working after probation**

**Why would you join Davies?**

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work You will be valued and supported and receive excellent benefits including but not limited to:

- Reward platform - discounts for over 800 retailers
- 25 days holiday (rising with service plus option to purchase up to 5 extra days a year)
- Development, training, and professional qualifications

Davies are looking to recruit exceptional Claims Handler’s to join our growing Property team in our Elland office. This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients.

At Davies**, **we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.

**What will your day look like**:

- Communicating professionally with a variety of people including customers, insurers, suppliers, and colleagues around the country
- Reviewing policies to correctly determine how to progress a claim
- Ensuring the policyholder is kept informed on progress of their claim by composing informative letters and other written correspondence
- Reviewing data to set up new claims, appointing contractors and updating claims on internal systems
- Issuing payments to policyholders as well as arranging settlements and invoice payments where necessary
- Ensuring claims are updated with any changes on the internal system
- Ensuring compliance with our contractual and regulatory requirements
- Managing and reviewing diaries in a timely manner
- Reviewing insurance policy wordings to establish if a claim is covered
- Contributing to team, division and wider business growth and development
- Contributing to a happy team working environment

**Abilities And Knowledge**:

- Ability to deliver outcomes in a fast-paced environment
- Great communicator, dedicated to providing a professional and empathetic service to our customers
- Proven experience dealing with challenging conversations, while maintaining a professional and adaptable communication style
- Excellent time management and organisational skills
- Efficient administrative skills with the ability to use Microsoft Office with ease
- A proactive and enthusiastic attitude, with great attention to detail
- Polite and courteous phone manner
- A professional and adaptable communication style - both written and verbal;
- Efficient administrative skills;
- Strong numeracy, literacy, and IT skills