Customer Support Advisor
6 months ago
About us
We're on a mission to make clean energy easier for everyone. We take pride in our promise to do what's right by our people, customers and planet - it's basically why we get up in the morning. Across charging, solar, storage and business, our ambition remains the same: inspiring a clearer path to clean energy.
Job Purpose
Reporting to the Customer Contact Manager within the Operations Team, you’ll be responsible for managing customer service & 1st line technical support enquiries for all our Egg customers and 3rd party contracts. The company has significant growth plans, we are therefore looking for an individual who can work efficiently and continuously improve ways of working.
Key Accountabilities
- Responding to customer queries in a timely and accurate way, via the ticketing system, chat or telephone
- 1st line support with aftercare queries, answering ‘how to’ questions and providing 1st line technical support to our products.
- Identifying customer needs and helping customers use specific features of our products
- Having a foundational understanding of the technologies we install
- Following up with customers to ensure their technical issues are resolved
- Maintain strict SLAs with a focus on first time resolutions
- Working with contract partners to process service requests under SLAs
- Escalating queries onto 2nd and 3rd line areas of support
- Coordinating service visits to fix faulty products
Knowledge & Experience
Skills & abilities:
- A background in Customer Support or Coordinating roles
- Proven track record of understanding your customers’ needs and delivery of excellent customer service
- Strong communication skills with the ability to work at pace, in a start-up environment
- Working cross functionally to achieve the best result for the customer in line with business objectives
- Experience in working with CRM & ticketing systems
- Experience with customer support via telephone
- Passionate about building a brilliant, caring internal culture
- Demonstrates a genuine passion for helping others
- Is a self-starter. Looks to find solutions and seeks out new opportunities where they can add value rather than waiting to be asked
- Genuine desire to learn and become familiar with our technical solutions
Preferred education/qualifications:
- Minimum of English GSCE or equivalent
- Egg is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people.
-
Customer Sales Advisor
6 months ago
Leeds, United Kingdom Switch Advisor Ltd Full time**About us** Switch Advisor Ltd is a small business in Leeds. We are customer-centric, inclusive and collaborative. Our work environment includes: - Modern office setting - Growth opportunities - On-the-job training - Company perks **Customer Sales Advisor** **Responsibilities**: - Provide sales support to customers by providing product information and...
-
Customer Service Advisor
6 months ago
Leeds, United Kingdom Switch Advisor Ltd Full timeWe are seeking a motivated and detail-oriented individual to join our team as a Customer Service Advisor. In this role, you will work closely with the sales and marketing teams to support various initiatives, contributing to the overall success of the company. **Duties**: - Building and maintaining strong, long-lasting customer relationships - Handling...
-
Customer Service Advisor
6 months ago
Leeds, United Kingdom Switch Advisor Ltd Full timeWe are seeking a motivated and customer-focused individual to join our team as a Customer Service Advisor. As a pivotal member of our organization, you will be responsible for ensuring exceptional customer experiences through efficient communication and problem-solving skills. **Responsibilities**: - Provide exceptional customer service to clients via...
-
Sales Advisor
6 months ago
Leeds, United Kingdom Switch Advisor Ltd Full time**About us** Switch Advisor Ltd is a small business in Leeds. We are customer-centric, inclusive and collaborative. Our work environment includes: - Modern office setting - Growth opportunities - On-the-job training - Company perks **Sales Advisor** **Responsibilities**: - Greet and assist customers in a timely manner. - Provide sales support to...
-
Customer Representative
6 months ago
Leeds, United Kingdom Switch Advisor Consultants Full time**About us** Switch Advisor Consultants is a small business in Leeds. We are customer-centric, social and supportive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Regular social events **Responsibilities**: - Handle customer inquiries and complaints in a professional manner. - Provide accurate and...
-
Customer Training Support Advisor
3 days ago
Leeds, United Kingdom Finning International Full timePermanent Finning is the world's largest Caterpillar dealer. We pride ourselves on delivering exceptional customer experiences and innovative solutions. Join our team as a Customer Service Advisor and be part of a company that values your contributions and supports your growth. We are looking for a Customer Service Advisor to join our established team....
-
Customer Training Support Advisor
3 days ago
Leeds, United Kingdom Finning International Full timePermanent Finning is the world's largest Caterpillar dealer. We pride ourselves on delivering exceptional customer experiences and innovative solutions. Join our team as a Customer Service Advisor and be part of a company that values your contributions and supports your growth. We are looking for a Customer Service Advisor to join our established team....
-
Customer Training Support Advisor
3 days ago
Leeds, United Kingdom Finning International Full timePermanent Finning is the world's largest Caterpillar dealer. We pride ourselves on delivering exceptional customer experiences and innovative solutions. Join our team as a Customer Service Advisor and be part of a company that values your contributions and supports your growth. We are looking for a Customer Service Advisor to join our established team....
-
Customer Advisor
3 weeks ago
Leeds, United Kingdom CV-Library Full timeAndersen James is currently supporting a Housing Association with their search for a Customer Advisor in West Yorkshire. The ideal candidate must have; * Experience in frontline customer service such as phone handling, dealing with triaging issues and providing first-point-of-contact resolution for housing association customers. The position is hybrid,...
-
Customer Service Advisor
5 months ago
Leeds, United Kingdom HR GO Recruitment Full time**Customer Service Advisor** **Pay rate - £11.11** **Leeds LS27 ( Morley )** **ASAP start!** **Hours: Full time working hours, 5 days out of 7 between 8am-8pm** **What is in it for you?** - Located in the heart of Leeds LS27 ( Morley ) - Competitive hourly rate - Genuine career prospects - Weekly pay - Opportunity to get a permanent contract for the...
-
Customer Service Advisor
6 months ago
Leeds, United Kingdom HR GO Recruitment Full time**Job Title: Customer Service Advisor**: - **Location: Leeds**: - **Salary/Hourly Rate: £11.44 per hour**: - **Job Type**:Temporary**: - **Working hours/days: Monday to Friday, 8.30am-4.30pm** HRGO Recruitment are looking for an enthusiastic and energetic character to join one of our clients based in Leeds as a Customer Service Administrator. You will...
-
Customer Service Advisor
5 months ago
Leeds, United Kingdom The Recruitment Source Full timeWe’re recruiting for Customer Service Advisors to earn up to £20,300 per annum. **Customer Service Advisor benefits**: - Generous 9% employer pension contribution - 22 days holiday allowance (plus the option to buy or sell up to 5 days each year) - 50% off home, motor and pet insurance - Free travel insurance and Green Flag breakdown cover - Additional...
-
Customer Service Advisor
6 months ago
Leeds, United Kingdom Solo Search Full time**Position**: Customer Service Advisor **Suitable for**:Inbound** **Customer Service Advisor, Case Executive, Case Administrator **Location**:Leeds**, **West Yorkshire (close to train station)*** **Salary**:£21,255 plus bonus + bens **Please note that unfortunately, our client is unable to offer sponsorship** The main focus of the Customer Service...
-
Bodyshop Customer Advisor
4 weeks ago
Leeds, United Kingdom CV-Library Full timeBodyshop Administrator / Customer Service Advisor vacancy: Salary: Paying up to £16 per hour Hours: Monday to Friday – 40 hours, 08:00 – 17:00 Benefits: 21 days holiday plus bank holidays, Pension I have an exciting opportunity for an experienced Bodyshop Advisor to join a leading Accident Repair Centre in the Leeds area. As a...
-
Customer Service Advisor
6 months ago
Leeds, United Kingdom Page Personnel Full timeA new exciting Permanent Customer Service Advisor in Leeds! - Working for a reputable business within the Legal Sector! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position in Leeds to work for a reputable business within the Legal Sector! This would be an exceptional opportunity for someone...
-
Customer Service Advisor
3 weeks ago
Leeds, United Kingdom CV-Library Full timePage Personnel have just registered multiple Customer Service Advisor Positions to work for a Law Firm in Leeds City Centre which are going through a significant growth period and have lots of exciting plans for 2025! If you are experienced within customer service this could be from a range of industries and are passionate about helping and supporting...
-
Customer Service Advisor
6 months ago
Leeds, United Kingdom Perfect Placement UK Ltd Full time**County**: West Yorkshire **Town/City**: Leeds **Sector**: Administration and Accounts, Accident Repair Centre **Salary**: £26000 per annum **Job ref**: 131194 **Bodyshop Customer Service Advisor - Large Independent Bodyshop in Leeds** - Basic Salary - Up to £26,000.00 - Monday-Thursday 08:30-16:30, Friday 08:30-15:30 (39 hours per week) - 22 days...
-
Customer Service Advisor
2 weeks ago
Leeds, United Kingdom Page Personnel Full timePage Personnel have just registered multiple Customer Service Advisor Positions to work for a Law Firm in Leeds City Centre which are going through a significant growth period and have lots of exciting plans for 2025!If you are experienced within customer service this could be from a range of industries and are passionate about helping and supporting...
-
Customer Service Advisor
6 months ago
Leeds, United Kingdom Page-Hired Full time**Customer Service Advisor - Leeds** Salary up to £24500 dependant on experience+ reputable law firm in Leeds+ full training provided+ excellent progression and development+ significantly growing business+ excellent transport links+ no shift patterns or weekends+ superb offices and environment+ brilliant on site facilities+ great team and culture+...
-
Customer Service Advisor
6 months ago
Leeds, United Kingdom The Recruitment Source Full timeWe’re recruiting for Customer Service Advisors to earn £10.42 per hour. **Customer Service Advisor benefits**: - Weekly pay, - Free parking - Canteen - Free hot and cold beverages - Continuous training and development whilst on assignment - Hybrid Working Training is included to prepare you for this role **Customer Service Advisor role**: - To...