Casework Support Volunteer

2 months ago

Milton Keynes, United Kingdom British Red Cross Volunteer Full time

Are you passionate about supporting people in crisis and interested in developing your skills as a caseworker? Then this role is for you, and it doesn’t require any previous knowledge. The locations for the Refugee Support Casework Support Volunteer role are flexible but applicants must be within 30 minutes travelling distance (maximum) from one of the following British Red Cross offices;
Why we want you: We need caseworker support volunteers to assist caseworkers to help people who have experienced Displacement and Migration to access our services in person or remotely. We are looking for empathetic casework support volunteers to help people access the vital services and opportunities they need. You will enjoy being part of a supportive team, who will guide and train you to develop the skills you need to become one of our casework volunteers.- Tasks: Shadowing & supporting caseworkers to learn how to give support to people e.g., advice on accommodation, accessing legal support, education and healthcare, signposting where appropriate and agreeing a plan of action to help people access their rights and entitlements.
- Assist with assessing service users' needs face to face or remotely.
- Through assessment identify protection needs faced by our service users and escalate these to our caseworkers.
- Helping to maintain our service user databases.
- Performing general casework administrative duties, e.g., booking appointments or recording enquiries.
- Provision of destitution support if instructed by a caseworker.
- Provision of appropriate information or signposting as instructed by a caseworker.
- Working with interpreters to establish people's needs.
- Provision of trauma informed emotional support.- Skills: A willingness to develop your understanding of trauma informed practice.
- A willingness to develop your skills & knowledge through shadowing, training and reading.
- Able to volunteer in a multicultural environment.
- Emotionally resilient as you may need to deal with challenging or difficult situations.
- Able to speak English (If you can speak another language commonly used within the local refugee population this would also be helpful).
- Keep the people we support at the heart of what you do.- Benefits: Meet new people and be part of a supportive and inclusive team.
- A great opportunity to develop your existing skills and gain new ones.
- All training and induction for the role (there is no charge for training).
- Reimbursement of reasonable out-of-pocket expenses.
- Ability to get involved in other opportunities within the BRC.
- An opportunity to be part of the world’s largest humanitarian organisation and the knowledge that you are making a difference to people’s lives.

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