Customer Care Executive

4 months ago

Coventry, United Kingdom Corona Energy Full time

We are looking for Customer Care Executives to join our team, supporting the growth of our business in our newly opened Coventry office

**About Us**

Corona Energy is a leading independent energy supplier with over 20 years’ experience servicing UK businesses. At Corona, we look for people who will show up as their whole self because we champion diversity, equity and inclusion. We want people who love collaborating and working with others whilst having fun.

**You will love this job if**:

- You are passionate about providing outstanding service as you understand customers will contact us as things might go wrong.
- You are motivated and energised by interacting with customers.
- You aren’t afraid to highlight where we can improve and bring solutions to the table.
- You embrace change as we move fast and are constantly changing.

**In a typical day as a Customer Care Executive**:

- You will handle written correspondance,
- Host live web chats with our SME customers,
- Manage customer inboxes,
- Resolve customer queries and,
- Be the first point of contact over the phone for our customers

**Our Values**:
**Customer First** is our core value at Corona and we aim for every interaction we have to be a five star experience for our customers. We are proud to trade on our reputation, and as a Customer Care Executive you will be an ambassador for our brand showcasing your passion to resolve our customer queries as efficiently as you can.

**Being Impactful-** Every customer contact you have is focused on getting things right first time. We know that sometimes you can’t, however you will be a Genius in managing customer expectations. You know how to communicate a clear plan and timelines on how the query is going to be resolved.

**Being Forward Thinking - **You are passionate about customer service, you’re not afraid of speaking up as you want to have a voice in improving our customer’s journey. You’ll have a track record of identifying improvement and will go the extra mile, never giving up and taking ownership of the customer’s query.

**Being Empowered - **You’ll understand our vision and mission, which provides you with a framework to work within and ensures you have the tools you need to succeed. You will feel empowered to use your **Genius** to effectively manage customer outcomes and expectations.

**In return we are offering**:

- A highly compeittive salary, pension and benefits program.
- A chance to join a growing organisation with a focus on employee wellbeing, and development.
- The opportunity to be at the start of our team expansion, in our new office

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Free flu jabs
- Gym membership
- Health & wellbeing programme
- Private medical insurance
- Referral programme

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Coventry: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: Hybrid remote in Coventry

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