Client Strategy

2 weeks ago

London, United Kingdom Colliers International EMEA Full time

Company Description
**Colliers is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers, and investors on a local, national, and international basis. Services include brokerage sales and leasing (landlord and tenant representation), real estate management, valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types.**

**The UK business is headquartered in London, with over 1200 specialists throughout 16 offices across the UK and Ireland.**

Colliers’ Property Management is a people business. Our team of 250 professionals are leaders in delivering tailor-made services for clients. We understand the of value in acting together as a team across Surveying, Facilities Management, Finance and Specialist Services and that optimum service can only be delivered by everyone acting as one.

We deliver a data-led, customer-centric property management model where the clients receive the same high-quality service whether assets are small, medium, or large, in every location throughout the UK.

It is our reliability and consistency of providing strong performance levels that sets us apart, as is our ability to innovate rapidly to market changes via our specialist teams of Technology, ESG, Customer Experience, Data and Procurement. Innovation and continuous improvement are at the heart of everything we do.

Our market leading statistics demonstrate that we get the basics done better and it is from this strong foundation that we can truly innovate and add value to our clients' assets. We understand that getting the basics right starts with getting the team right and focus our efforts in employing not just the right people but the right number of people too. Our Team is made up of a diverse group of people who all work towards the goal of getting the best result for our client. We have:

- A London based Finance team
- High staff retention
- High client retention
- A long track record of high profitability
- Paid bonuses to all our staff every year for over 15 years

**Job Description**:
Reporting to the Head of Property Management you will be responsible for business development and client management across the department. The team manage a diverse range of assets for a variety of clients across the country and as such, you will have responsibility for the following services:
**Bids & Pitching**
- Leading all formal tenders / pitches within the department, working closely with Directors and the Bid Team to deliver tenders in a timely manner and to the highest quality.
- Supporting the department with informal pitches and fee proposals
- Attend client pitches, presentations, and meetings on a regular basis

**Business Development & Marketing**
- Host bi-weekly Business Generation Meetings and develop pipeline of new business opportunities for department
- Work closely with Marketing, PR and Digital teams to deliver external and internal messaging for department.
- Deliver New Business Academy training sessions to rising stars within the department.
- Responsible for the maintenance of the Business Development Pipeline tracker, used by Head of Department for Board-level reporting.
- Attend and contribute to monthly EMEA Business Development calls with Property Management leads from across Europe.

**Client Management & Cross-selling**
- Run Key Client Programme for department, an engagement programme for our top clients and support Head of Department in the client feedback process.
- Work with UK Head of Client Engagement to support growth of the Colliers client programme and focused marketing around our clients that are on the programme
- Proactively engage with and seek out opportunities with other Colliers departments to drive cross-selling throughout our business. Including attending and contributing to monthly business development meetings with colleagues across the company.

**Qualifications**:

- Qualified to MRICS or have experience in real estate industry
- Strong attention to detail and high levels of accuracy
- Prior experience of delivering in a client facing role
- Creative and ability to think outside the box for pitches
- Ability to work to tight deadlines
- Have experience with or knowledge of investors and landlords within the real estate industry
- Be a team player with a positive attitude

Additional Information

Colliers is committed to providing equal opportunities to all individuals, irrespective of their race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other characteristic protected by applicable laws.

We believe in fostering a diverse and inclusive workplace that empowers individuals to thrive and contribute to our collective success.

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