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Customer Service Advisor
5 months ago
The salary is **£21,873 **working full time, 40hrs per week. The shifts are 8.5hrs, between 7am-5pm and working 1 in 3 weekends._
At Fresh Direct we are self-confessed produce fanatics We have an incredible range of fresh and speciality produce from Britain and all over the world.
**You will;**
- Process all orders and collections with accuracy of data entry and fulfilling the requirements of each customer whilst maintaining customer mailbox enquiries.
- Achieving set KPI’S in line with Fresh Direct requirements. Calls answered in a timely manner in line with company targets.
- Develop and maintain customer relationships through effective communication, problem solving, and fulfilling business commitments.
- Have a detailed knowledge of allocated customers business, expectations and requirements.
- Act as a first point for any customer issues, investigate as fully as possible and ensure relevant parties are brought into the discussion to find a fast and effective solution.
- Communicate with internal departments to ensure processes run smoothly
**This is what we are looking for;**
- Previous office/customer service environment
- Be a great listener who can engage with people quickly
- Basic knowledge/experience of MS Office Packages
- Positive can do attitude with the eagerness to build strong relationships
**???????**
