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Customer Service Advisor

4 months ago

Bicester, United Kingdom red recruitment Full time

Red is excited to be recruiting for full-time Customer Service Advisors. This role is based in Bicester, very close to the shopping village. This is a really rewarding role which is working in critical services helping customers with urgent health enquiries.The job requires an empathetic person with a natural desire to work with customers. You will be fully trained with an excellent training team.

This is a fantastic opportunity to help someone in need and do a job where you really make a difference.

**Benefits and Package for a Customer Service Advisor**:

- **Salary**:£21,730 per annum (up to £25,000 with shift allowance)
- **Hours**:Various shift patterns
(ranging between) 6am - 1am (37.5 hour per week)
10pm - 8.30am (37.5 hours per week)
- **Contract**:Permanent
- **Location**:Bicester
- Free onsite parking
- Access to many discounts
- Enrolment into the NHS pension scheme
- Generous holiday allowance

Full training will be provided for this position, the initial training will take 3 weeks.

**Key Responsibilities of a Customer Service Advisor**:

- Undertaking a clinical assessment of patients over the phone
- Dealing with distressed patients and relatives
- Responding to life threatening conditions
- Maintaining positive working relationships with other health care providers and emergency services
- Assisting the organisation in meeting national targets by ensuring all emergency calls are answered within guidelines

**Key Skills of a Customer Service Advisor**:

- You must be extremely empathetic due to the nature of the role
- Experience working within a customer services environment
- Strong communication skills and experience of using a telephone in a work environment
- Experience using computerised systems

If you have the relevant skills and are interested in this position, please apply

Red Recruitment (Business)