IT Technical Services Specialist

4 days ago

Cambridge, United Kingdom Cambridge University Hospitals Full time

**Main area**
- Information Technology**Grade**
- Band 6**Contract**
- Permanent**Hours**
- Full time - 37.5 hours per week**Job ref**
- 180-F-245194**Employer**
- Cambridge University Hospitals NHS Foundation Trust**Employer type**
- NHS**Site**
- Addenbrookes Hospital-Division Corporate**Town**
- Cambridge**Salary**
- £35,392 - £42,618 p.a. pro rata**Salary period**
- Yearly**Closing**
- 14/05/2024 23:59**Interview date**
- 22/05/2024Job overview

Main duties of the job

Provide technical support, incident management and problem management across the M365 environment, including user management, storage configuration, reporting and first fix.

Working with internal teams and other parties, including vendors, to build new or enhance existing solutions.

Maintain knowledge of various M365 IT architecture, standards, and practices.

Perform various daily checks and tasks across internal environments & perform any required actions.

To be a technical resource in the delivery of relevant project works as and when needed, providing technical support and assistance for IT project managers, vendors, and end users during the project implementation.

Participate in troubleshooting and incident resolution activities and ensure support SLAs (Service Level Agreement) are met.

Manage support ticket queues to a high standard following ITSM principles.

Administration of SharePoint features including lists, libraries, document sets, content types, managed metadata & term store, and custom web parts.

Preparing and testing technical knowledgebase articles as well as systems documentation.

Working for our organisation

**Our Trust**

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 12000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

This vacancy will close at midnight on the 14th May 2024.

Interviews are due to be held on the 22nd May 2024.

**Benefits to you**

We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

Person specification

**Qualifications**:
Essential criteria

Degree or equivalent IM&T qualification or equivalent experience.
- ITIL or equivalent Foundation level.Desirable criteria

Microsoft Certified Engineer.

PRINCE2 accredited.
- Full ITIL accreditation.Experience

Essential criteria

Working within the ITIL framework.
- Configuration Management including device management (printers - scanners - mobile devices etc).Desirable criteria

NHS Clinical systems development/support experience.
- Experience of Electronic Patient Record System.Knowledge

Essential criteria

Understanding and have been involved in the Applications Packaging process.

Knowledge of ITIL & Prince2 framework.

Configuration Management including device management (printers - scanners mobile devices etc).
- Cloud hosting.Desirable criteria

Administration of Sharepoint site(s).**Skills**:
Essential criteria

Excellent customer and interpersonal skills.

Self-motivated and able to motivate others.

Able to solve complex technical problems.

Well organised with excellent documentation skills.

Ability to work independently and as part of a team.
- Ability to create reports (e.g. Performance - exception - technical).Desirable criteria

Project management skills.

Database management skills.

Microsoft server administration.

Anti-virus.
- Active Directory admin.Additional Requirements

Essential criteria
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.**Further details / informal visits contact**:
**Name**
- Martin Kanosvamhira

**Job title**
- IT Technical Services Manager

**Telephone number**
- 07398786656

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