Horticulture Customer Assistant
7 days ago
**Customer Assistant**
Job Title: Customer Assistant
Responsible to: Department Manager
**About Rosebourne**
Rosebourne is setting a new benchmark by combining local produce and a table service restaurant
with an exciting plant and gift offering. Rosebourne is distinct from virtually all competitors thanks
to its focus on four key areas:
- Table service restaurant
- Fresh and locally sourced produce
- High quality plants
- Quality and unique gifts
Our restaurant is table service with a full menu with all food cooked fresh to order and the emphasis
being on good quirky presentation using seasonal ingredients. Service is to table within 10 minutes of
order and is attentive, friendly but informal in style. Our staff are the most memorable part of our
guests’ experience and inspire them to return and use us regularly rather than just for special occasions.
Our food hall is a full shopping experience including an in-store (concessioned) butchery with personal
service counters as well as high quality value for money fresh self-selection. The food hall offers loose
fruit and vegetables, ready to eat frozen meals, pastries, bakery, chilled dairy goods, alcohol, drinks,
general grocery along with seasonal goods, sourced locally where ever possible.
We also stock a full range of high quality plants from bedding to shrubs and trees, and an impressive
selection of pots and containers including terracotta, stone and glazed pots. In addition, there is a
comprehensive range of composts, chemicals, tools and other garden sundries.
Our gift department has a selection of interesting and unusual gifts which constantly changes with
the seasons so that our customers will always find something new and different.
**The Role**
The role of Customer Assistant will be a varied role and is a fantastic opportunity for those who love
interacting with customers along with being hardworking, quick learning and have a passion for
product whether it be gift, horticultural or food etc. You will provide friendly and knowledgeable
service to our customers, therefore great customer service skills are a must.
Working as a team to maximise sales and service within the department, your duties will include:
- Greeting customers & assisting customers, helping them find what they’re looking for
- Dealing with deliveries
- Stock replenishment/merchandising/housekeeping, ensuring that items are attractively
displayed, and department is clean & tidy
- Delivering excellent standards of customer service at all times by listening, understanding and
dealing with customer queries in a confident, professional, knowledgeable and friendly manner
- Maintaining good product knowledge in order that accurate advice can be given to customers
(changing lines, seasonal products and suppliers)
- Adhering to food safety requirements, including date checking and due diligence where
applicable
- Ensuring baskets/trolleys are readily available and clean
- Support with checkout (till) operation as required
- Assisting customers on the telephone
- Passing customer feedback to management
- Escalating customer complaints to line manager / duty manager where needed
- Attending staff meetings and relevant training courses
- Other duties as required within the department and wider store as required**
**Person Specification**
The person specification details the necessary skills, qualifications, experience or other attributes
needed to carry out the job.
**Essential** **Desirable**
Previous experience in a retail position
Previous experience in a customer facing role
Committed to providing excellent customer service
Good attention to detail
Good communication skills
Enthusiastic, approachable, polite and helpful manner
Good numeracy skills
Ability to remain calm and friendly when under pressure
Ability to work with mínimal supervision, and as part of a supportive
team
A good team player with a willingness to contribute fully and flexibly
as part of the overall store team
Reliable and trustworthy
Good level of personal presentation
Experience of using EPOS tills
**Our Philosophy**
The Rosebourne Philosophy is based on a fundamental determination to be successful and the belief
that achieving this brings satisfaction to all involved in the Company.
Success will encompass generating sufficient profits to ensure the on-going development of the
company, to reward the team and to give a good return to shareholders for their continued investment.
Profitability will be monitored and controlled with feedback to the teams to encourage understanding
and commitment.
Rosebourne will be recognised by consumers as the leading value driven company in table service
restaurants, and food, gift and garden retailing markets offering quality, ideas, and high standards.
Our staff will be in tune with customers and react to their needs by providing a professional service.
Attention to detail in terms of the appearance of our staff, friendlines
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