Student Services Administrator

6 days ago


Lewes, United Kingdom The Event Academy Full time

**Hours**: Full Time

**Location**: Working from Home with 1 day a week in Lewes office, approx 5 days in London attending course registration

**Start date**: Immediate

Looking to become part of a friendly team within the UK’s No 1 Event Management Training organisation?

This role requires someone who can work to a high level of accuracy and has a friendly, flexible and proactive approach.

**Who are we?**

The Event Academy are the UK’s No 1 Event Management Training organisation, offering live and online Event Management courses at all levels, accredited by the Chartered Institute of Marketing. Our focus is on developing our students’ professional skills and experience to ensure they are work-ready and able to achieve their career goals in the event industry.

**Who do you need to be?**
- Flexible and a team player (essential)
- Proactive and able and use own initiative (essential)
- Friendly and confident telephone manner (essential)
- Excellent attention to detail (essential)
- Confident IT user - including Word and Excel (essential)
- At least 1 years’ experience in a similar or administrative role (essential)
- Experience using a CRM database system to input and update information (desirable)
- Experience using accountancy software (Xero or similar) (desirable)

**Responsibilities**
- Providing a friendly and polite reception to incoming callers, assisting with student enquiries and redirecting calls to correct department
- Maintaining CRM database - inputting and updating student data
- Using accountancy software to raise invoices, send student payment receipts and reconcile payments (xero / stripe )
- Find and book venues for our courses throughout the year
- Liaising with lecturers to provide them with course and venue information
- Administering online exams and related communications with students
- Attending course registrations in London
- Assisting Project Manager with admin related tasks (UK & Global Courses)

**Benefits**:
In addition to being part of a fantastic team with links across the events industry, this role brings a number of benefits:

- Opportunities to network with leaders in the events, marketing and education sectors (see our people on our website)
- Access to high profile events and volunteering opportunities (such as The Brits, Secret Cinema, Wilderness, Eden, Bestival, BAFTAs and more)
- Supportive, friendly, motivated team

**Deadline to Apply**:16th May

Pay: £24,000.00-£26,000.00 per year

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Lewes, BN7 2LU

Application deadline: 16/05/2024



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