Housing Insight and Service Improvement Officer
3 months ago
702619-3981-23193 21.7
Housing Insight & Service Improvement Officer
Walthamstow, Waltham Forest, London
Contract
£17.50 per hour
Our client is looking for an experienced Housing Insight & Service Improvement Officer.
Complaints & Enquiries Officer (Immediate Start)
A leading local authority requires 2 x interim Housing Repairs Complaints & Enquiries Officer to join their new team in Housing Assets. Reporting to a team leader, you’ll be responsible for producing timely, accurate and high-quality written responses to complaints and enquiries from residents, council members and MPs.
This is a varied role which will play a decisive part in ensuring that we deliver a service which is both compliant and which helps to improve levels of satisfaction among our residents.
You will also work to identify learnings from residents’ feedback in order to deliver service improvements.
Core skills, competencies and experiences:
- Experience in a high-volume customer contact operation environment
- Experience of complaints handling/dispute resolution or experience of handling high-volume customer correspondence
- Excellent written communication, interpersonal and organisational skills, with a demonstrable ability to work to tight deadlines
- Experience of working within quality-assurance processes which deliver high-quality output
- Experience of working in a heavily regulated compliance framework environment
- An ability to analyse written correspondence to identify key learnings
- Confidence in making judgements and decisions
- Housing experience is desirable but not essential
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer.
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