Gbs Team Lead

1 month ago

Aberdeen, United Kingdom KCA Deutag Full time

**We value all our people and their contributions and recognise the benefits we gain from the diversity that exists amongst our teams.**

**Who We Are Looking For**

The HR Service Centre (HRSC) is responsible for providing high quality HR administrative support, encompassing a wide range of HR activities associated with the employment life cycle.

The job holder will support the HRSC Manager by identifying areas for improvement in the work undertaken by the HRSC Administration team in order to drive efficiency and effectiveness to deliver the SLA’s for business as usual (BAU) activities, streamlined processes, reporting, improved customer service and supporting HR systems and change projects.

**Key Responsibilities**
- Dealing with a wide-ranging nature of requests to be allocated and cases to be managed
- Line management responsibility for the team of HRSC Administrators
- Prioritisation and allocation of HRC resources across BAU and project work
- Provide coaching, support and upskilling to team of HRSC Administrators
- No budgetary responsibility
- Support the business with organisational change activities Lead the HRSC Admin team to deliver successfully against SLA’s
- Establish and maintain HR processes and ensure these remain under constant review and continuous improvement
- Proactive management of the relationship between HR and payroll to ensure seamless hand offs
- Ensure compliance with the KCA Deutag World-Wide Standards, policies and procedures
- Escalation point for customer complaints ensuring satisfactory resolution and implementation of lessons learned
- Support the ongoing system maintenance, new implementation or updates
- Ensure the end to end workforce administration & time processes are understood & followed by the HRSC and provide expert support to in-country teams as required
- Drive customer focus within the team to deliver excellent customer service
- Primary point of contact for all HR admin queries, providing prompt and accurate support to managers and employees
- Sound knowledge of various business units and relevant terms and conditions
- Risk assess situations to decide on the most appropriate resolution route and ensure managers are informed about the expected route a case may take
- Handle and resolve customer queries, knowing when to engage expert teams or business partners for more complex issues
- Employee and Relative Response support as part of the Global Crisis Management Plan (GCMP)
- Use of influencing skills to ensure that the correct action is taken by line managers
- Development and review of HR processes, procedures and systems; providing first level support to end users in their area of the business (including communication/roll out of any changes) and providing support to Global Process Owners
- Undertake HR system testing, including the development of test scripts as/if required
- Access, share and manage personal information relating to employees and colleagues in line with company and legal requirements regarding data protection and confidentiality
- Conduct data quality checks in accordance with new processes, ensuring templates and paperwork are aligned and checked thoroughly, data governance, controls and manage any non-adherence through refresh training or support
- Lead and drive customer focus within the team to ensure customer expectations are met and ensuring customer feedback is actioned
- Undertake project work to support the business or HR function where advisory input is required, this could include taking on the role of Project Manager or coordination of overall administration activities for the service centre where deemed appropriate
- Provide support, advice and guidance to Global Entities

**Location**: Aberdeen Head Office

**Qualifications/Experience**:

- Time management, prioritisation, and organisational skills
- Flexible and positive attitude to change
- Attention to detail and quality
- Excellent interpersonal and communication skills
- Enthusiastic and adaptable
- Self-motivated and ability to work on own initiative
- People leadership including coaching and feedback
- Building and maintaining effective relationships
- Influencing skills with all levels of stakeholder
- Customer service skills and dealing with difficult customers
- Knowledge of HR policies and procedures
- Experienced at delivery of change (systems or wider)
- Process design and improvement methodologies
- Problem solving and taking appropriate follow up action
- Working with personal information relating to employees and colleagues in line with company and legal requirements for data protection and confidentiality
- Demonstrates behaviours in line with KCA Deutag behavioural framework and core values
- Degree/HR qualification or relevant generalist HR work experience
- Focused on personal development and continuous improvement
- PC skills (HR systems, Microsoft office, SharePoint)

**What we offer**:

- Compressed Working Week
- Hybrid working
- Group Personal

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