IT Operations Team Lead

4 weeks ago

Aberdeen, United Kingdom prosource.it Full time

**2338 - IT Operations Team Lead - Aberdeen**

We’re looking for an **IT Operations** **Support** **Team Lead** to join our team on a permanent basis onsite in Aberdeen. In this **IT Operations** **Support** **Team Lead role, **you will provide day to day leadership and co-ordination of a technical support function consisting of Desktop, Applications, and Platform support team members.

**What you’ll do**
- Coordinate the day-to-day work activities (operational and project) across team members
- Act as the technical and delivery point of escalation and liaison for the team and stakeholders
- Manage the on-call, offshore and shift rotas ensuring appropriate cover
- Undertake ownership of Incident, Request, Change and Problem Management processes
- Ensure service quality and customer service expectations and Service Level Agreement (SLA) achievement
- Provide activity progress updates to IT stakeholders
- Promote and manage Continual Service Improvement (CSI) initiatives

**What to bring**
- Experience of leading a technical support team
- Knowledge and experience of the Oil & Gas industry
- Excellent communication and leadership skills
- Exceptional customer service skills with the ability to build effective working relationships with team members and stakeholders
- Organisational and time management skills
- Decision making skills
- Proactive with a keen interest in technology
- Flexible and committed approach to work
- Good knowledge of relevant IT industry standards and trends
- ITIL® Foundation and/or have experience of working within an environment which has adopted ITIL® methodology, in particular incident and problem management

**What You’ll Get in Return**:
We are committed to recognising and rewarding hard work and offer a competitive salary and benefits package which includes (but is not limited to) the following;
- Company Pension Scheme
- Private Medical Insurance
- Private Dental Insurance
- Group Income Protection Plan
- Group Life Assurance
- Cycle to Work Scheme
- Prosocial Events
- Electric Car Salary Sacrifice Scheme

We also believe effective training and development benefits both the individual and the organisation as a whole and contributes to the achievement of the company’s mission. We encourage all our employees to further their skills and experience via various methods of learning. If an employee elects to self-study in their own time, the company will fund the self-study materials and exam fees. Furthermore, once the exam is passed, the employee will be entitled to an incentive bonus.

If you are enthusiastic, willing to always learn and looking for a challenging but rewarding position where you work for a forward-thinking organisation who offer excellent opportunities, please send you CV to our talent team.

**About us**

Our values are central to what we do and how we do it. We feel they are simple and easy to relate to and we are always looking to welcome new people to the team who share our vision and values. We pride ourselves on being easy to deal with, agile and accepting of change across a wide range of challenging and rewarding roles. We are a team of ‘can do’ and ‘how can I help’ individuals committed to teamwork, partnership, service excellence and delivery.

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Company events
- Cycle to work scheme
- Free flu jabs
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Aberdeen, Aberdeen City: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you able to work onsite in Aberdeen 5 days per week (Mon - Fri)?

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: 2338

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