Customer Service Officer

1 week ago


Cardiff, United Kingdom Owens Group Full time

Customer Service Officer - Pallet Networks

**Job Purpose: To take responsibility and act as the focal point for all customer questions or concerns to ensure timely and accurate answers are provided for the customer. Provide "First Class - Right First Time Customer Service"**

**Contract Type**: Permanent

**Salary**: PS25,000 per annum

**Hours**:09:00am - 17:00pm

**Shift Pattern**: Monday - Friday

Company Staff Discount Benefits

**Specific Qualifications/ Job Training**

GCSE/NVQ standard. Experience of working at a similar level.

**Specific Experience**

Warehouse Management System (desirable)

Problem solving/logical thinking

Working unsupervised, continually managing time and prioritising work to meet tight corporate deadlines.

**Specific Skills**

Computer skills - Excel

Good communication skills, interaction at all levels internal and external.

Geographical knowledge

Attention to detail

Adaptable

Team player with a flexible "Can-Do" attitude

**Company/Industry Knowledge**

Distribution/Logistics/Supply Chain Environment

**Specific Key Accountabilities**
- **
Be responsible for ensuring customers are kept informed at all times throughout their experience with Owens Road Services.**:

- ** Investigate and solve customer issues which may be complex or long-standing issues. Ensure all discrepancies are dealt with and entered onto Warehouse Management System.**:

- ** Prioritise and liaise with drivers/warehouse staff to ensure all work has been done and that no deliveries have been missed.**:

- ** Keep accurate records of discussions or correspondence with customers ensuring all paperwork in office matches correctly with that in the warehouse.**:

- ** Analysing statistics or other data to determine the level of customer services needed.**:

- ** Ensure customer invoices are accurately entered into the computer system and invoices issued/sent to customer**:

- ** Adhere to customer service procedures, policies and standards for department ensuring all data is accurately entered onto the computer system and up-dated as per procedure.**:

- ** Provide help and advice to customers using organisations products or services.**:

- ** Produce written information for customers often involving use of computer packages/software.**:

- ** Develop feedback or complaints procedure for customers to use.**:

- ** Ability to develop on-going, rapport with customers and colleagues and obtain relevant information (and documents) from all parties.**:

- ** Ability to build strong professional relationships with customers/colleagues



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