Administrator / Cost of Living Advisor

3 weeks ago


Torquay, United Kingdom Shekinah Mission Full time

PURPOSE OF YOUR JOB
- To support and contribute to the delivery of Shekinah’s services.
- To undertake general administrative tasks.
- To maintain a positive and friendly organisational image when in contact with visitors, colleagues, service users and vendors in person, online, or via telephone.
- Support people to make a positive contribution in their community and advocate for their rights as a citizen.
- To provide practical information, advice, and guidance to people experiencing difficulties due to cost-of-living pressures.

PRINCIPAL ACCOUNTABILITIES

1. Act as a role model in all you do and represent the organisation professionally and positively in accordance with our behaviours and values.

2. Undertaking basic, general administrative tasks.

3. Attending staff and team meetings when necessary.

4. Work within relevant Health and Safety guidelines to maximise the safety of people using Shekinah services and staff.

5. To develop professionally and to identify opportunities to improve the level of service Shekinah offers to the people using our services.

6. Follow all policies and procedures and in particular those in respect of Risk Assessment and Safety Planning, Professional Boundaries and Lone Working, Safeguarding Adults and Safeguarding Children and other good practice guidelines or legislative requirements as required.

7. Any other reasonable duties required of you in your role as required.

GENERAL

This job description covers the current range of duties and will be reviewed from time to time. It is Shekinah’s aim to reach agreement on changes, but if agreement is not possible, Shekinah reserves the right to change this job description.

ROLE PROFILE

Shekinah has 30 years of experience in supporting people with multiple complex needs and disadvantages, including homelessness, addiction, mental and physical health, unemployment and poverty.

Our values and ethics are aligned with a trauma informed and person-centred approach. Our staff and volunteers are passionate and have a range of lived experience that can help people feel at ease and build trusting rapport in a mentoring capacity. We are well-connected and knowledgeable about the local area and community services that operate within Torbay and if we can’t help someone, we know someone who can

Your creative and flexible approach, combined with a willingness to get stuck in, will see you working closely with the team at Endeavour House and key local partners to provide information, advice, and guidance to people using the service in relation to cost of living pressures. Your knowledge of local services and opportunities will ensure that people receive the practical advice and support they need and are able to exercise their full rights and entitlements to help resolve difficulties they are experiencing.

PERSON SPECIFICATION

ESSENTIAL

The post holder will have:
1. Knowledge of the issues impacting on people living complex lives and the networks of support available to help overcome them.

2. Ability to work independently and make decisions with minimum supervision.

3. A creative approach to problem solving.

4. A commitment to partnership working to provide the best possible service to people.

4. Excellent communication skills, including report writing.

Closing date 30/8/23 12pm.

If you wish to have an informal conversation regarding this role please contact Georgie Brown on 01803 203895.

**Job Types**: Part-time, Permanent
Part-time hours: 18.75 per week

**Salary**: From £10.90 per hour

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Flexitime
- Sick pay
- Work from home

Schedule:

- Day shift
- Flexitime
- Monday to Friday
- No weekends

Work Location: In person

Application deadline: 30/08/2023
Reference ID: A/CLA/1


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