Network Engineer
3 weeks ago
Network Engineer - Onsite
The role:
To work for an established and progressive IT Solutions company based out of their Newbury-based office, you will be part of a team who provide a 24/7 front-line service to customers and end-users.
**Responsibilities**:
- Event Management - opening incidencts in the ticketing system
- Managing incoming calls from customers - keeping them apprised of any actions taken to resolve issues
- Incident management
- Liaise with logistics with regards to the dispatch of spares and replacement parts.
- Manage planned maintenance
- Organnise site engineers when required
- Liaising with internal departments
- Work within company SLA's
Experience (Essential):
- Strong PC Skills
- Previous service desk experience
- Keen to learn and develop
- Basic networking skills
- Managed service experience
- ITIL Foundation Certificate
- Event Management tool experience
- Wndows Server, VMWare, Citrix, MS Azure and Office365 experience
In return, the client is offering a highly competitive remuneration package and the opportunity to learn, progress and upskill in a professional and progressive environment.
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