Service Coordinator

2 weeks ago


Blackburn, United Kingdom Kolt Recruitment Ltd Full time

**SERVICE COORDINATOR**

**Location of the Service Coordinator / Workshop Administrator / Service Administrator / Depot Administrator / Fleet Coordinator**: Blackburn

**Hours of the Service Coordinator / Workshop Administrator / Service Administrator / Depot Administrator / Fleet Coordinator**: Monday to Friday 07:30am - 16:30

**Salary of the Service Coordinator / Workshop Administrator / Service Administrator / Depot Administrator / Fleet Coordinator**: £25,000 to £27,000.

My client, the pioneers in Alternative Fuel for Electric Vehicles as well as Hydrogen vehicles are looking for a Service Coordinator for their site in Blackburn. This is a chance to be part of a forward thinking company and grow with them as the future evolves.

**The main duties of the Service Coordinator / Workshop Administrator / Service Administrator / Depot Administrator / Fleet Coordinator will include**:
Supervising and managing the flow of incoming work - allocating to the mobile Technicians as required with specific emphasis on ensuring SLAs are met.
- Scheduling recall and rework for engineers ensuring the customer is informed all the way through to completion.
- Answering incoming calls, taking messages, and re-directing calls as required
- Nationwide scheduling of rework, recall and warranty work for engineers
- Liaising with Parts Department to ensure parts are in stock before arranging warranty work
- Liaising with Engineers to ensure jobs will be carried out within the time frame
- Contacting customers with expected visit dates
- Previous hands-on experience / knowledge of manufacturing, automotive tools, calibrations and the workshop environment would be advantageous
- Excellent telephone manner
- Organised
- Excellent customer service skills
- Microsoft Office
- An ability to prioritise and balance multiple workloads
- UK Driving licence

**Essential Criteria of the Service Coordinator / Workshop Administrator / Service Administrator / Depot Administrator / Fleet Coordinator**:

- Direct experience as an Automotive Service coordinator (3 years minimum).
- Technical knowledge and experience around the Electric Vehicle market would be an advantage
- Proven track record of implementing efficient aftersales / service processes within an automotive operation.
- Confidence of managing a team of mobile / remote automotive technicians.

Please contact Danica Baker at Kolt Recruitment


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